Very polite, friendly and helpful people. They were very helpful.Shitnaan A.
Trailer Rental & Towing in Monrovia, MD at DDM Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Monrovia, MD 21770
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4 Average Customer Rating
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The contact people at the dispatch location were great. I called to change my pick up date and time and they said, "not a problem and we'll change it at no additional charge". AMAZING The lady at the puck up location was also just as nice. I called her number to confirm my changes and she had just left for the day. She asked if I could hold on while she turned around to go back to the office. AMAZING I explained I was just confirming my pick up change order and told her not to turn around that I would call her the next morning. She called me before I could her. AMAZING WELL DONE U-HAUL You'll have my business in the future.William S.
Employees were very nice and helpful throughout my entire experience.Robert T.
The office to pick up keys is simply disgusting. It smells horribly of cigarette smoke other offensive things. Comparing this location to a place in Cleveland I used last year is night and day. I doubt uhaul wants this MD. place representing them.Ralph G.
Place wreaked inside of cigarettes. Employee was rude from the get go. Nothing was checked in. I had to call other location to get my reservation moved to my original location. Never got a call the previous night about my reservation like the email stated i would.Matthew U.
Dropped off vehicle after hours.Robert G.
I dropped the vehicle at 1:00 AM on that day and next day I got a call from them saying you cannot keep the vehicle there, In the document they just gave us the drop off location phone number and I was charged $21 extra for nothing after dropping at night. Never recommending this drop off location. I want my $21 refundedKranthi Kumar M.
This has nothing to do on the location or the people working at the location, the 24/7 share needs work. I had to wait over 30 min for the approval. I waited so long that the location was getting ready to open and the lady who was there was kind and offered to help but by then it finally approved me. Location and the lady at the location was great and would recommend. I would not recommend the 24/7 share appBrian K.
my final bill has an extra day rental of $40 however I returned the truck on time.Andrew S.
U-Haul sent me two approved drop off locations one included 11719 OLD NATIONAL PIKE NEW MARKET, MD 21774. When I arrived at this location I was rudely told by the employee that I could not drop off there. He turned me away which was an inconvenience to me and my family and claimed there was no parking although both vehicles were in parking spots. I had to go to a different location although it should've been U-Haul's responsibility to coordinate a different drop off. U-Haul should have allowed me to drop off at my original location and then had a different location come and get the vehicles. If I make a mistake by not fueling up the vehicle at drop off or damaging the vehicle then I am held responsible. But if U-Haul makes a mistake and gives me incorrect information which ends up being an inconvenience to me I am somehow also responsible. I do not recommend anyone doing business with the following U-Haul location: 11719 OLD NATIONAL PIKE NEW MARKET, MD 21774. However the U-Haul location that I ended up dropping off my vehicles was very helpful.PAUL T.
Andy was excellent...ready for us, eady to talk to..., gave us good information...THANKSCarsten D.
Great all around experienceTerrence S.
The office was smoke-filled. The woman working appeared to be on drugs - she couldn't stop moving her arms and legs.Nancy B.
The staff was very friendly and professionalKelly H.
Everyone that helped me was very friendly, and made my experience easy and stress free.Shane C.
Nice people. Very helpfulGary S.
Pick up office smelled like a kennel, truck was stuck in ice in a grassy area which had dog poop everywhereTimothy G.
Andie at DDM Automotive was so incredibly helpful and professional. She made the renting experience easy and answered all of my (many) questions. The truck was clean and well maintained. Thanks for everything!Craig P.
Truck was in great condition, with a full tank of gas. Associate was nice/helpful enough. Facilities and computer were VERY slow, and unprofessional. Associate was not wearing shoes, and the location smelled like a carton of cigarettes had been smoked inside. I left smelling like I had smoked a pack and was only in there for 15 minutes. The office was very dirty inside and uncomfortable.Glenn H.
I was extremely impressed with the professionalism afforded to me by the agent, this specially good during times when you need in my case a car mover for an emergency tow.EDGARDO P.
Friendly, good efficient service, would recommendMichael D.
Efficient and Friendly, will use againMichael D.
Personnel were very rude and looked like they were in drugs. The women at the counter couldn't hardly stand up. Charged me for an extra day and was not helpfulJason S.