overall goo experience. The owner comes off a bit rude but i think its the normal business owner attitude for the valley im finding out. Tolerable. This is now the only local uhaul place near alamosa. The typical uhaul place in alamosa is no more. Expect to connect the equipment your self and do your own inspection, not an issue if you have rented before. He did charge me for insurance with out asking even though i declined it online when i reserved. I didnt see it until way after. $16 for two days, no big deal but he should have asked. He did help me modify the reservation from a 5x8 to a 4x8 cargo trailer with out major issues though, so thats great. The 4x8 will fit a 4x8 sheet, you have to put in diagonally but it will lay flat on the floor with extra room to spare on the sides and front to back. This little trailer tows great on the hwy. Its gonna bring your mph down a little. I had to get a 6in drop hitch for my 4runner thats got rear 1,5in lift so the trailer was level. a 4in drop hitch for a non lifted 4runner would be fine. a 2in drop hitch and the trailer will tilt back a little.
LUIS H
Discount Auto Parts & Glass
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Monte Vista, CO 81144
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I found this location to be dishonest, condescending, and rude. After the employee went outside to inspect the truck/auto transport I was returning, he came back inside and said I was good to go. I assumed this meant there were no concerns with the condition of the equipment and everything was fine. A few minutes later though, I was notified that U-Haul placed an additional charge on my credit card. It turned out this was a cleaning fee for a "dirty" floormat. I went back inside to ask him about this charge, at which point he became condescending and rude, telling me "the photos don't lie, bro" and "it's in the contract, bro". He then tried to tell me the fuel level was off (it wasn't, and I took my own photo showing that) and the moving blankets weren't folded well enough when I called him out on the cleaning charge. I have rented many U-Haul trucks over the years and have never been assessed a cleaning fee, especially for a floor mat that your feet are always touching. This was a money grab, plain and simple. He could have come back in and told me there was an issue with the truck, rather than telling me I was good to go and then charging me a cleaning fee behind my back. I have raised my concerns with U-Haul corporate, although I doubt that will do much good since this is an independent dealer. If you have an option to return somewhere else, please take it. This is the pickiest dealer I've ever been to and it's clear they just want to make as much money as they can. This really should have been a non-issue, but the poor attitude of the employee, the way he spoke to me, and the fact he wasn't honest about the charge for cleaning the "dirty floormat" lead me to escalate this to corporate and leave a negative review.
EVAN FI found this location to be dishonest, condescending, and rude. After the employee went outside to inspect the truck/auto transport I was returning, he came back inside and said I was good to go. I assumed this meant there were no concerns with the condition of the equipment and everything was fine. A few minutes later though, I was notified that U-Haul placed an additional charge on my credit card. It turned out this was a cleaning fee for a "dirty" floormat. I went back inside to ask him about this charge, at which point he became condescending and rude, telling me "the photos don't lie, bro" and "it's in the contract, bro". He then tried to tell me the fuel level was off (it wasn't, and I took my own photo showing that) and the moving blankets weren't folded well enough when I called him out on the cleaning charge. I have rented many U-Haul trucks over the years and have never been assessed a cleaning fee, especially for a floor mat that your feet are always touching. This was a money grab, plain and simple. He could have come back in and told me there was an issue with the truck, rather than telling me I was good to go and then charging me a cleaning fee behind my back. I have raised my concerns with U-Haul corporate, although I doubt that will do much good since this is an independent dealer. If you have an option to return somewhere else, please take it. This is the pickiest dealer I've ever been to and it's clear they just want to make as much money as they can. This really should have been a non-issue, but the poor attitude of the employee, the way he spoke to me, and the fact he wasn't honest about the charge for cleaning the "dirty floormat" lead me to escalate this to corporate and leave a negative review.
Evan FTough day weather wise. But personnel were great.
DAVID LHad to sweep it out before using it. The last person definitely hauled plants in it
CRYSTAL D