Extremely frustrating and unprofessional experience with U-Haul. At this particular location, the keys are not kept in the lockbox as you would expect with a mobile pickup. Instead, the store owner keeps them inside the shop. There is absolutely no signage or communication explaining this, leaving customers confused and wasting time trying to figure out where to get their keys. To make matters worse, the U-Haul app repeatedly crashed throughout the process, making an already frustrating situation even worse. Attempting to get assistance through the online chat or call center was practically useless. Neither provided any meaningful help or resolution. I’m beyond tired of U-Haul’s lack of professionalism and poor customer service. If you’re going to offer mobile pickup, the process needs to actually work, and customers need clear instructions. It shouldn’t be this difficult to pick up a truck you’ve already reserved. The lack of communication, unreliable technology, and ineffective customer support are completely unacceptable.
LARISSA R
Pearls
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Mount Washington, KY 40047
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- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisNo one there to communicate with. Charged my card on TWO different charges- one for $225.87 and $313.68. Did not discuss these charges with us nor did we Approve. Said I had the vehicle for 2 days longer than when it was returned. AWFUL!!!
James BI dropped this off at this gas station and I went in to tell the guy that it was here and he just said OK. He never came out to look at it or anything then I gotta call the next day saying that they did not receive the trailer, but I took pictures so I don’t think they were very organized on their end Overall, the U-Haul experience was good though
MICHAEL GOverall great experience but when I got the finally invoice, I was not happy with all the hidden fees. I think there needs to be more transparency when scheduling a rental and sharing all of these hidden fees up front. I was anticipating paying around $220 and I ended up paying $300. Thanks
Ryan DThere was a disconnect between the online check-in system and the actual acquisition of the truck. Although the online reservation claimed that I would be able to pick the truck up whenever, I still had to enter the location and obtain the physical key. I used the online system to get a pick up time outside the regular hours of the location, but when I got there, the employee responsible for loaning me the U-Haul wasn’t present. As a result, the employee who was present had to call the U-Haul employee on a landline phone. Eventually the U-Haul was acquired, but it took some time, patience, and it was not a seamless experience.
CARTER A