After completing my rental I tried to use the website to return the trailer I had rented. It showed that I had no rentals when I logged in. I called the customer support number and was told the wait would be 20 minutes. I did not have the time to wait so I took pictures of the trailer and left. I then waited for over 30 minutes for a phone rep and once the rep got on the phone I was told they could not help me because I had left the location. I then asked the rep to please let the service station know that I tried to "self check in" my trailer and she said NO, I could call them in the morning and ask for them not to charge me the 20 $even though Uhaul's app not showing my rental. I did not have time to call the next morning and was charged the additional 20 $dollars. Not very impressed by the customer service rendered by the phone rep.
OSCAR C.- Colorado CO
- Northglenn
- 80234
Trailer Rental & Towing in Northglenn, CO at Westview Automotive
(Concessionnaire U-Haul dans le voisinage)
(Accross the street from Westview Elementary School)
Services dans cet établissement :
Pour nous contacter
1470 Roseanna DrNorthglenn, CO 80234
(Accross the street from Westview Elementary School)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 9h am à 4h pm
- Ven - sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Northglenn, CO 80234
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
The gentleman that helped me was great and friendly went above and beyond
MAX H.- Rating:
- 3.0
The location was unexpected but the service was very friendly.
Blaise H.- Rating:
- 1.0
Horrible service
Jacob B.- Rating:
- 5.0
Rodney is a super cool guy. Very friendly!! Uhaul was in great condition.
Ashley O.- Rating:
- 5.0
Not to charged for being 3 minutes late.
Christine M.- Rating:
- 5.0
Everything was great!!
Chad H.- Rating:
- 5.0
The manager was very friendly and helpful.
Maurice L.- Rating:
- 1.0
I realize that it was Christmas Eve. I was not told that the business was going to only be open until 1000. I made it there at 930, as I had pre-paid for a full days rental. I was not told that there would be an extra $20 fee for “returning†after business hours. I made this reservation well in advance as the location could have simply cancelled if this was the case as again, I was not told and there were other places that were open, including the location where I had my wiring done. I will. It rent from this location again. I understand it's Christmas Eve, but it is the location's responsibility to update hours and make it clear that there will be extra fees that should match the online system.
Matthew R.- Rating:
- 5.0
no need to improve
ronald K.- Rating:
- 4.0
Check out process not too quick or easy. Online info sluggish and incomplete. I had tried to pre register online. That was a waste of my time. The person in the shop was polite and knowledgeable..
Craige S.- Rating:
- 5.0
The man who helped us was understanding and so helpful!
GREGORY D.- Rating:
- 1.0
They never opened up so I couldn't get the supplies I ordered. Was very fun down
Glenn T.- Rating:
- 2.0
The location was much further from where I requested and had to go to a different town to get it. The location is good because it's right near a school and wonderful opportunity for a neighborhood center, but it's an old run-down and dirty gas station. It's an absolute horror! Once I got in the place, he wouldn't check me in but wanted me to use my phone. So, I had to login and reset my password. I only had 7% phone power. I was bitching about it so the guy finally decided to put in my info in his iPad. The whole experience was sub-par at that location. But there is something about uHaul in Colorado. Three out of five of my experiences have been negative and extra annoying. I will probably use Penske next time ... and I have been a lifetime user of uHaul. Colorado uHaul needs a major review and cutting of the shithole dumps or puppy mills.
Jeff B.- Rating:
- 4.0
Great guys!
Ken K.- Rating:
- 5.0
Very clean and the person at the site was very professional and helpful---This is the best experience that I have had with the many times I have rented U haul's---I will definatley go back to this location
Donna M.- Rating:
- 1.0
They completely rip you off! They are very unhelpful and take a bunch of unnecessary charges from you!
rachel C.- Rating:
- 1.0
Easier way to drop of the truck after hours.
Chris O.- Rating:
- 5.0
The customer support for online drop off was HORRIBLE.
katrina S.- Rating:
- 1.0
Had to do online turn In due to no UHaul rep at the location. I had questions about any refund of money because I returned early. The poor kid working their who is just a mechanic and not affiliated with U Haul had no idea of the process except for do it on your phone. Very disappointed on the lack of customer service provided.
William M.- Rating:
- 1.0
Unable to complete after-hours drop off. Staff did not complete the transaction after drop off and postponed paperwork/closing the account for a few days despite national U-Haul office intervention and my phone calls to the drop off location. This resulted in "additional charges". Charges were reversed by regional manager after several phone inquiries.
wojciech N.- Rating:
- 2.0
Did not receive instructions for night drop from dispatching location. Dropped trailer off on a Saturday night and it did not get checked in untill Tuesday morning.
Joseph S.- Rating:
- 4.0
Best customer service!
Mary L.- Rating:
- 5.0
Nothing, it was great. The gentleman that helped me was very helpful and explained everything very well
Dale M.- Rating:
- 3.0
A bit crowded and old but nice people to deal with.
Thomas L.