Overall experience was good. Will rent from U haul in the future.
Robert M
Good Tymes Packaging Store
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Opelika, AL 36804
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 2,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Given the low ratings for this location, one would imagine expecting poor service would be justified. However, they still managed to surprise me by NOT BEING OPEN ON THE DAY OF MY RESERVATION. They "thoughtfully" left a hand written note with a phone number where an attendant told me "she didn't show up." as the only explanation, and completed the rental via telephone. I can connect a trailer myself, so all good, right? NOPE. After I had given the attendant the trailer number AND connected, I get a confirmation text from U-Haul with a different trailer number! Rather than try to call back and correct the number, I decided I would rather just connect to the trailer in the confirmation message than try to explain that they had mis-keyed the trailer number. To top it off, all four tires on the trailer were 10 lbs low. Amazingly, this was probably for the best, since it looked like the original trailer may have had a flat tire. So, if you can deal with all of this, it's fine, I suppose. I often prefer to rent from franchise locations because they are less busy than company stores on the weekend, but if you need someone to connect the trailer, or are renting something that otherwise requires in-person service, pick a different location.
Felipe TThis was not the location I requested when scheduling the rental. No one was there when I went to pick up the truck. Apparently it was supposed to be a remote pick-up, where I'm given a code to get into a lock box for. I had to call the regional office to find that out, and because the number U-Haul gave me for the business was not in service. The 26' truck had an exhaust that was no connected to the muffler, and had to be exchanged. When the tow truck came to pick it up, part of the process was dropping the drive shaft. The tow truck driver said that one of the bolts on the drive shaft was barely tightened. I don't know what the vehicle inspection process is like, but there is no way this truck should have been given to anyone.
michael rFirstly, not the location I was supposed to pick up from. I scheduled the pickup at a location that would assist with the trailer hookup since I was by myself. I pulled something in my back trying to hookup the trailer by myself. Like all other trailers this size there should be a jack stand on the tongue. Also, chalk blocks should be installed in every rental of trailers because that is just a standard, common sense safety rule. And apparently they knew the whole time that my rental was at the wrong location but no one took the time to tell me my reservation had moved.
Evan TThe location is in a very rural area. It is at least 10 miles from the central city and those miles were not part of the mileage calculation. I actually got charged an additional 16 miles.
Edward B