I tried to check in on line. However the online option couldn't find my reservation to check in. Called your customer service only to be hung up on. Called back had to go through the automated process again. Spoke to a Stephanie Smith was kind and considerate but could not check me in on line. This is the 21st century why can you not call in and check in a reservation? So I had to leave work today for an hour to do that. I will not be renting from UHaul again.ROBERT T.
Trailer Rental & Towing in Owensboro, KY at Professional Pool Service
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Owensboro, KY 42303
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Train more people to handle the check in/out so it requires less time. But continue to be as friendly as you are, that makes it a pleasant experience.Michael B.
Nothing. Everything was in order.WILLIAM B.
Very helpful and friendly.Larry J.
Called the 1-800 number for uhaul to ask about the trailer ball height and size. I asked them twice was it 2 5/16 and was told yes. Only to get to pickup trailer and had the wrong ball size. Luckily my buddies truck I borrowed had the correct size in his toolbox.Kevin S.
I go there because it is a close place to drop off. The staff is definitely courteous and helpful.John S.
It is hard to locate. Better signage is needed.John S.
No Uhaul signage & difficult to find. Once inside no one to greet me. I stood there for several mins before anyone addressed me, even though an employee saw me walk in.Monica H.
Customer service was excellent! They even helped me to back up and hook the trailer onto my vehicle!richard B.
The truck smelled a bit on the inside.Eric S.
The ladies was very rude with us because the trailer was supposed to be to Pennsylvania and she told us that we should have not been able to get the trailer and plus I was charged more then I was told I was getting the trailer since I had to drive out of the way for the trailerwesley A.
No complaintsLarry B.
No parking. Junk everywhere.George M.
Great service. Pleasant people to work with.George L.
No one present at drop offBruce H.
Excellent service and awesome customer service reps!randal S.
I called and asked for a utility and the company did not have. I wasn't in the system when I got their after making a reservation. So the process took over an hour when I was on a time schedule. The place I picked up a cargo (as that is all they had to offer), was great, but the rep I spoke to over the phone messed up everything. Am not to happy with that.jolene M.
My original reservation was made with this office but they didn't have the trailer size we needed. So she made the reservation with another local site. We showed up for our 5:30 appt to pick it up and that office had closed at 5 when the website says 6. All other locations were also closed by this time. Wasn't able to get trailer til the next day. Delayed our trip. However, the original site now had the size trailer needed and we were able to reserve with them. Different woman and she was great! Cancelled with corporate our failed appt and rescheduled it. All uhaul sites should have accurate hours posted online and all other uhaul locations should see reservations. If they had, they would have known it was closed and he should have seen that the reservation was after his hours. Thank you for getting it straightened out but it delayed our trip by a few hours. We had to take off work to load when we had planned to load the night before. Amy Logsdon, owensboro kyAmy L.
The girl working at the pool place told my husband to find the right trailer. There was no one to help him attach the trailer to his truck or check to make sure it wasn't attached correctly.Lynn R.
I employee did not come out to the UHAUL with me to review everything. The miles and gas were not recorded correctly. The Uhaul was also dirty. I tried calling the place I picked everything up from multiple times and they never answered the phone. Now I have to make sure I get charged correctly for everything.eric D.
Very friendly!DEBBIE J.
My rental was for a one-way from Owensboro, Ky to Queen Creek, Az. Due to some car troubles, this trip is no longer feasible. I needed to return the car dolly to the nearest center in Paducah, Ky after only 1 day. Will I be able to receive a refund from the difference of locations?Gregg P.
Great customer service and very friendly, knowledgeable representative.DOUGLASS R.
Make sure your cargo bay is swept out.Jeanne A.
Service was fast, friendly and equipment was great...frank C.