I answered no that I would not recommend this location due to the following: - I received a text message that said I had from 10 AM on the 12th until 10 AM on the 13th to pick up my trailer. I went to the facility to get my rental around 11:30 on the 12th & there was a note on the door that they would be back around 1:30. I called @ 2:00 & still no answer. I left a voice mail on the answer machine leaving a call back # for him to let me know when he would return, but I never received a call back. So I then went down at 3:00 & was told I had no rental due to cancellation. They had cancelled my rental. He said that it was their policy to cancel it if I did not show up within an hour of my 10 AM on the 12th. But then he informed me that they had one on the premises & I could rent that one. - I was wanting to change my hitch out & the U-Haul place did not have any tools, nor did they offer to help in anyway. I used a U-Haul facility in Athens, GA & they helped me do everything as far as my rental & hookup needed. I was alone this time in KY & I just assumed that all places were alike. I will have to say that the attendant was very nice. But since my rental got cancelled, I did not get a call back after leaving a message & since he had no tools & did not offer any assistance, I cannot recommend this location.
BARBARA C
Pikeville Mini Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Pikeville, KY 41501
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I rented a 6’ x 12’ utility trailer. When I picked it up it was so heavy that it required both me and the attendant to lift it from the ground to attach it to my hitch. Since it was an after hours drop off no employee was available to assist me to remove it from my hitch. I literally had to wear a back support brace and with some help from my wife and everything in me we finally were able to lift the trailer from the hitch. This left me with some lingering back strain. I own a small 6’ x 10 utility trailer myself and as most utility trailers have a support on the front that raises and lowers the tongue of the trailer until the appropriate height is reached . Why does U-Haul not implement a feature like this on their trailers ? I for one will not be renting this size trailer from U-Haul ever again due to the lack of this feature and the strength required to attach and remove it .
Lonnie MI self dropped it after hours. I didn’t meet personnel
CHADWICK HVery kind and helpful staff.
JOHN HStaff was friendly and helpful from start to finish
SHEILA H