Very easy experience and the associate who assisted us was very personable and professional.Shalia S.
Trailer Rental & Towing in Racine, WI at D&H Climate Controlled Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Racine, WI 53404
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The guy on Fredrick Ave was awesome I will definitely be back, but the older lady on Lathrop Ave was rude and unfriendly hopefully I never have to go back there.Marie M.
The person that was at the counter was extremely nice and friendly. He explained everything thoroughly.Maria C.
Great customer serviceJason B.
Keep Up The Good Work....Thumbs UpGina J.
The online check in was very cumbersome. You had to download the app in order to check in. The 24/7 hotline had me on hold for over 30 minutes and still didn't receive any help. It took over an hour to check in. Ugh! Not happy.stephanie R.
It was very difficult to find where we were supposed to leave the truck for after hours drop off, The website/instrictions were wrong!Matthew R.
The location was in a very bad part of town. While dropping off the truck there was a huge fight involving nearly 50 individuals. Thankfully I was able to finish the return before anything happened to me or my wife.SHAWN E.
Fast, friendly, and great customer service.Jackie W.
They are always very helpfulEriberto M.
So I'm really annoyed that I had to drive 20miles to get Uhal truck then 20miles back to my location, then 20miles to bring it back. Where I only used about 24miles from a total of 64miles to get my task done. I got charged for picking up the truck and returning it.... those miles should be deducted.STEPHEN M.
Friendly and really worked to make sure everything was ready in a timely manner. Truck was comfortable to drive both loaded and unloaded. I will definitely use this location again!Paul Z.
Hi, I filed a complaint with this location the day of my move telling them there was a piece of dried DOG POOP in the trailer part of the truck in-between one of the wooden slates. During my intial check-in process, the mobile app prompted us to check the cab, mileage, gas level, and the EXTERIOR of the trailer for damages. It didn't ask us anything about the inside of the trailer. After opening the trailer and were about to load all of our belongings into the truck, we stopped and I called. I asked for either a different vehicle or to be reimbursed for a portion of the cost because that's absolutely disgusting and during a time of such sterile measurements, it seemed like flat out negligence. But, because there was no alternative truck available, the man that checked me in (AJ) said he'd email his manager and maybe get $5 or $10 subtracted from my total bill. The small amount was slightly off-putting but something is better than nothing if they at least did something. I offered to send pictures but he said it wasn't necessary, that he believed me and to flick it out or clean it up and he'd try to reimburse for the cleaning products. I said ok and appreciated him contacting the manager, Mike Schultz. Fast forward a couple of days, I call to check in and the lady said she hadn't heard from him yet but they'd contact me. On Saturday, July 18, we bought a sectional and needed to move it so I called their location again in hopes they had it figured out and give a chance to redeem themselves or apply some discount. NOPE. The people at the front said their hands were tied and still hadn't heard back from Mike. So we called the Hamilton Avenue location and booked with Dave at North Beach Storage. We had an amazing experience there and will never go anywhere else. (That is for another review.) Finally, I heard back from the Frederick location, now a week later, and given the news that there's nothing they can do. The reason because "we checked the box confirming there were no damages." At this point, I am pissed and ask for Mike's phone number because I won't shoot the messenger. I call Mike but to no surprise, no answer. In all my years of working with clients and customers, the customer service to fix this problem and keep a sterling reputation to keep the people who are paying me happy is a no-brainer. I feel cheated out of money and offended at the lack of any attempt to correct this mess by Mike. I wouldn't be surprised if someone intentionally put that there after having a shitty experience as well and wanted to leave a representation of how they felt. I have no problem leaving a terrible review now. I honestly would never use U-Haul again if it hadn't been for Dave at North Beach Storage. I would really appreciate someone to rectify this situation since its being so passively handled at a local level. Thank you for your time and apologize the lengthy email.Ashley V.
Thank you for the great serviceEugenia A.
Great help very appreciativeDarryl S.
The young lady that helped me was very professional, courteous and sweet. It was a great experience and I will definitely use them again.Kurt S.
Include a dolly with each large truck rental.Steve C.
I reserved a truck for 8 amwith online check in. Didnt work, called and spoke with someone and still didn't work. Had to wait until 930 to get truck. Very upsetting to lose 1.5 hours of moving time. I did online check in for a reason. I definitely would never do that again. Too stressful. Noone could offer help or a solution.Lisa M.
Very fast and helpful. I will rent here again.Keith K.
Keep up the good work!Kevin M.
This location was unable to assist in showing me how to use the car dolly and after unsuccessfully attempting myself later on after loading the truck, I gave up and cancelled the tow dolly. Otherwise very friendly representative.Kristina M.
this processes was very confusing to even the most technical people and for me it was not acceptable. pickup was in a very bad area and no one to assist. Terrible. I had to get people to help with the process. won't use u haul again.Dianne G.
Most of all the hospitality and genuine caring of the staff who checked us in! Just amazing!Jamie K.
Great customer service.Thanks.Israel I.