The information we received for returning the vehicle was not clear. We were unable to return the vehicle after hours following the instructions on the app. We spend an hour trying to get in touch with customer service only to be told we could return the vehicle after hours to that location. I didn't receive the rental agreement until an hour after I picked up the truck. We were then already moving and didn't get some of the details we needed like returning the vehicle with gas. I had assumed the 0,99 cents a mile included gas. I was then charged a large fee for not refueling which we could have done as we waited on hold for an hour with customer services to assist with the vehicle after-hour return. When you only have 6 hours to load the truck, you don't have time to read 4 or 5 legal-ease documents with fine print.
Theodore M.
Auto Solution Sales & Service
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Saint Cloud, MN 56304
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
It's a drop lot, not much more to say. If you're good with the mobile app it works fine. If not, you're going to hate life!
Aaron A.I wasn't able to drop off the truck when I was done with it in the evening the gate was locked even though the had a drop box for the key. I was glad my time was extended to the next day.I did see 2 other locations would have been good to know if I was able to drop of at the other ones.
Lori F.Amazing fast service!!! Very convenient
Jessica G.The PU at this location was fine. I will just never do the online 24/7 again. I was charged way more then if I would've just rented from one specific place.
Daniel J.