Center I returned the vehicle at tried to charge me an additional $145. He lied and said that I did not fill the fuel.
zack n
Auto Solution Sales & Service
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Saint Cloud, MN 56304
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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Would you like to hear the REST OF STORY???? Our Original reservation was for Cold Spring, MN (Next to the Dairy Queen) which was about 15 minutes from our location in Eden Valley. Uhaul changed the reservation to Foley, MN ( a storage facility ) which was an hour from our Eden Valley location. When we arrived there were no trucks !!! Not even an office to inquire about a truck! I called in and was sent to St Cloud , thirty minutes back towards Eden Valley. Although the truck was clean and ran well to AZ the experience left me with a very bad experience with UHaul! I believe it all started because they wanted me to hook up a trailer behind the 15-20 foot truck from somewhere in Minneapolis or Colorado and bring it with me and when I said "no" all the trouble began! I am a 63 year old man traveling alone across the country to move my 82 year old mother and I am not a professional truck driver! I didnt feel like it was a good idea to haul a trailer. Would I recommend UHaul to anybody probably not!
Ronald HThe information we received for returning the vehicle was not clear. We were unable to return the vehicle after hours following the instructions on the app. We spend an hour trying to get in touch with customer service only to be told we could return the vehicle after hours to that location. I didn't receive the rental agreement until an hour after I picked up the truck. We were then already moving and didn't get some of the details we needed like returning the vehicle with gas. I had assumed the .99 cents a mile included gas. I was then charged a large fee for not refueling which we could have done as we waited on hold for an hour with customer services to assist with the vehicle after-hour return. When you only have 6 hours to load the truck, you don't have time to read 4 or 5 legal-ease documents with fine print.
Theodore MIt's a drop lot, not much more to say. If you're good with the mobile app it works fine. If not, you're going to hate life!
Aaron AI wasn't able to drop off the truck when I was done with it in the evening the gate was locked even though the had a drop box for the key. I was glad my time was extended to the next day.I did see 2 other locations would have been good to know if I was able to drop of at the other ones.
Lori F