Poor customer service, said he could not fix fuel overcharge and to call customer service. Only one person to work convenient store and Uhaul services. Not a good location for Uhaul services.
Brent S
Perrin Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in San Antonio, TX 78217
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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The check in procedure was very unpleasant. Having to scan a code to check in . The associate was very rude and not helpful at all. I am not sure why he is even there checking in customers when he is not being helpful. I will never use that location again. Will rent from an actual U-Haul location.
BETTINA BPerson that checked me in online was ridiculous and flagged my account for no reason and when turning in the truck the rep was awful no people skills
Mindy SDoors to the truck did not close right truck vering off to one side
AMANDA BThis is by far the worst place I’ve ever been to. Thank god my husband was with me at drop off. The guy took a 25 mins personal call ( was on speaker and loud) asked my name at first told me to take a pic of the mileage and then proceeded to get back on his phone. He then helped two customers who wanted to buy cigarettes. The olace was the grossest, dirtiest place. While waiting my husband notice their fridge was leaking and the guy proceeded to yell “what happened what did you do”. I have to tell him my name 3 times. It’s Kasey freeman how did he ask me if my name was Garabaldi the first time and then ask if it was Hobbs the next. Like what??? He finally hangs up his call and does his thing on his tablet. He tells me I’m good to go. We get in my car ( right next to the truck I dropped off) and I get a notification that I got charged $9 from this place. He never walked out of the store. I go in there ask him what it’s for he tells me it’s for the gas tank not being full. I show him my paperwork where when I picked it up it wasn’t full and the paper says to have it 7/8 filled which is what I did. He continues to tell me it’s because I didn’t fill the tank. Crazy, since he never walked to the truck to look at the tank. He told me if I have a problem get over it because he’s already charged me.
KASEY F