Great service by manager nancy and team thank you
rosa J.
Trailer Rental & Towing in San Diego, CA at Instant Smog Check
(Concessionnaire U-Haul dans le voisinage)
1905 Grand Av
San Diego,
CA
92109
(Grand and lamont)
(Grand and lamont)
Pour nous contacter
1905 Grand AvSan Diego, CA 92109
(Grand and lamont)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 8h am à 5h pm
- Ven : 9h am à 5h pm
- Sam : 8h am à 3h pm
- Dim : fermé
- Retour client 24 heures
- habla español
One-Way and In-Town Local Rentals in San Diego, CA 92109
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 2.0
blankets open and left in bay. Truck unclean, Overcharged after returning vehicle - returned the vehicle at 1:41pm (due by 2:00 pm) and the truck was not entered as returned until 2:30, charging me for an extra day. Still unresolved.
Peter L.- Rating:
- 4.0
The service was quick and polite. However, though we returned the truck 1/2 hour before it was due, I got a phone call asking me when I would return it. It seems they had forgotten to check it in. I had been told I would be sent a receipt but never received it.
CYNTHIA D.- Rating:
- 4.0
Overall good! They made the process of moving quick and easy. No long wait times or excessive paperwork to fill out, and they were very accommodating of letting me change my U-haul pickup time to a later pickup time since packing and moving got a bit chaotic. Would definitely use them again!
Kristen N.- Rating:
- 3.0
Truck was sprayed with mud on sides, had mud tracked inside cab, and door foam liner fell down each time passenger door was opened. I went a total of 17 miles and put in $6 worth of gas (I have receipt to prove it) yet was charged an additional $11 fuel refill fee. I called to find out why I was charged extra and they said they didn't know, but maybe gas was a tick lower. I made sure gas was at same level, but wasn't paranoid enough to take photos for before and after besides the scrapes on the side prior to the rental. There's other locations and companies that I'd much rather support, likely won't be back
BRIAN F.- Rating:
- 5.0
Easy to check in and out. Would recommend.
ALEXANDER B.- Rating:
- 4.0
Great experience. Thanks!
JULIA S.- Rating:
- 1.0
I extended my rental after a few days. The original charge was $98. I called the toll free number because the rental place was closed. The customer rep said the charge was going to be $151 to extend 7 days. The hold on my card was $250, overdrawing my account. I returned the truck early and was charged another $42 after the placing a total hold of $348. My total bill came to $141. But they had $348 on hold. I was never told anything about the extra hold amount.
ROBERT B.- Rating:
- 5.0
Great service and team! Thank you!
Maryam S.- Rating:
- 5.0
Thank you for great service-Nancy is terrific!
MARYAM S.- Rating:
- 5.0
The drivers seat handle was broken, so I couldn't adjust the seat to my comfort, but other than that I was very comfortable driving it. I wasn't happy with there communication, they couldn't explain correct information in regards to miles, drop off prices. It was all miss understanding because then they said I could have saved some money, but they didn't let me know. Just to let you know I was not the first time renting a Uhaul, & this was the first time that it was a (Big) Mess!!!!!!!!!!
Lydia T.- Rating:
- 5.0
The gas gauge was registered incorrectly on the computer, however with our service contract as proof, they allowed us to turn in the car with a quarter tank - as we were given it.
Robert K.- Rating:
- 3.0
It took a long time to get the truck even though i had done it on the app. Also, they didn't have the dolly so it took a long time to remove from reservation.
GINES M.- Rating:
- 4.0
Overall solid service.
Evan T.- Rating:
- 5.0
The pad I ordered weren't in the truck but that ended up being OK and uhaul took the charge off. I was also able to extend my truck rental when the movers hired through uhaul didn't show up and we needed the truck for longer.
Elizabeth J.- Rating:
- 5.0
I had purchased extra supplies online expecting them to be at the pickup site they did not have any supplies nor did they carry any , also when making the reservation the website automatically had charges built-in for a dolly, furniture dolly, and blankets which I did not need. There was no way to delete these other than having to call U Hale rep on the Phone to do so
Steve K.- Rating:
- 2.0
I need refunded for the blankets I didn't get, plus there is an unauthorized add on fee. Please call me to get this straight. 6192610295
david S.- Rating:
- 1.0
Did not have the reserved equipment in the store. I reserved an appliance dolly and there was NOT one available. They substituted a regular utility dolly instead. I felt I should have received a significant discount on the rental. This is not what I have come to expect from UHaul!!
Russell H.- Rating:
- 3.0
I was charged $100 on my card and thats was befire i returned truck back in.. So $100 after i leave the lot then when i do return the truck i am told i will be charged $43.09 for my rental.. So i got charged twice.. And they didnt ask for a deposit or i was told by the manager that i would get charged till after return the truck?? Wtf??? Double charged.. I just wasnt happy how they handle me .
Bernadette M.- Rating:
- 5.0
Great customer service and guidance.
jose S.- Rating:
- 5.0
I don't know why my final statement included a credit card fee of almost 15%.
Ira G.- Rating:
- 5.0
Since I was new to U-Hual, I asked about the gas on return and was told to fill it up before returning. When I called to extend the rental for a second day, the representative at the 800 number told me to fill it up. After putting $70 in the tank, I was told at the return location that I only had to put it back to where it was when I rented it--at about half full. In addition, I was told that I had to return the car a full hour earlier than I had rented it because it was already rented for 8:00 on Saturday. Saturday morning was heavily fogged, and caused me to leave at 6:30 for a ten minute drive, but got me to the location after 7:00. It was unsafe to drive faster, but by the time the location manager could get me checked in, I was already over the limit and added another day of rental. Even though she had to charge me for it, she forgave $20 because of the circumstances. On top of all this, that truck was still sitting there an hour later--if it was actually rented ror 8:00, the renter would have been there. I feel I was taken advantage of by U-Haul policy. I would say that manager is the only reason I would rent here, again, because she knew I had been taken advantage of on the gas return and the early return. So, in addition to the rental rates, which were deceptively low at $19.99 a day, and the ridiculous $1 a mile for 69 miles, and $70 for gas, this two-day rental racked up $180--quite a lot when compared to Budget Truck Rentals with better fuel economy. I have no complaints about the employees--they couldn't have been nicer--it's just a shame that the company policies take advantage of situations like these at every turn.
SHARON C.- Rating:
- 5.0
My experience with uhaul in general has gone from bad to worse over the past few years. Your ability to remain the lowest cost truck rental service came at the cost of service and quality. I'm pleased to say that my experience this time was different. They had everything i requested, at the time and location i reserved it, and they were friendly and polite and got me in and out efficiently. I hope this experience marks a change in priority for the company of moving back towards a service oriented model and appreciation for the customers who allow you to remain open for business! This team deserves recognition for their great service, and I hope others can learn from them!
Justin D.- Rating:
- 1.0
The equipment that I requested and made an appointment for was not available and I still was charged for that equipment even though I never received it. Also, the gas tank was at 1/4 when I picked it up, so I returned it filled to 1/4 and I was charged $20+. I'm still waiting for a partial refund.
BRYCE A.- Rating:
- 5.0
Great service! congratulations.
Margya B.