Poorly staffed. Had to wait a 1/2 hr to rent a van because the single employee was on break. Then, after her break, I had to wait and additional 25 min because she had difficulty with some return issue and needed external help to solve her computer related problem ( the renter was not present.). So frustrating! There was no compelling need to deal with this in the moment. She should have waited until after she checked me in! I get that staff need breaks. But it's a problem for renters at locations that are so small that there is only one staff person.
Keith L
West Coast Self Storage Columbia City
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Seattle, WA 98144
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Vos précieux commentaires nous aideront à mieux vous servir.
Uhaul's inventory management system was not optimal. While I thought it was a nice touch that we were offered a guarantee (with a cash disbursement for any failure on that guarantee) for not having the requested vehicle available...we were disappointed that the vehicle we selected was not, in fact, available. I'm also not certain how to collect on the guarantee.
Danielle AUsing the website was easy but tried to get me to pay for too many extras
Jeff CTons of hidden fees that no one discussed. Plus my vehicle was never checked in even though I handed the keys to a clerk during operating hours. I got a phone call the next day asking when I was going to return the vehicle. I'll never use U-Haul again.
Paul SBe clear about the milage rate! I only used 79 miles but was charged for 100 and fuel!
Jennifer H