I was over charged. One charge for $117 was deducted from my account twice. I was never told had a return date or that I would be charged a late charge if not returned the next day. I was I only told that the daily charge was $49,99 and that mi
Tina Y
Storage Depot of Selma LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Selma, AL 36703
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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My tow trailer had one real bad tire on it cause my 6 hours trip to be rough riding to my destination and back
Carl JI dropped the trailer off, nobody was present. The area is in a bad spot and they need more security cameras. Felt very uncomfortable leaving a trailer there, without locks and without much security. Took several pictures.
RYAN CThis whole experience started off BAD with the location in Tuscaloosa canceling my reservation that I had made 4 days earlier and had confirmed the night before by loading images of my driver's license. When I received a TxT about it the day of, I called within 20mins of the TxT only for the gentleman to tell me he had canceled my reservation and there were NO trucks available. Then when taking to dispatch they only had a Truck 25miles North of Tuscaloosa and I ask about the fact that I was in route to Tuscaloosa coming from Mongomery area that's how I got the truck in Selma. Now let's talk about the truck and trailer, I got a truck with over 100000 miles on it and a trailer that ended up having a blow-out and one tire that was leaking air, but the roadside assistance person didn't tell ChiefCornerstone to bring but one tire so everytime I stopped for gas I had to check the leaking tire. Now about the truck with 108000 miles on it was Hard to shift in reverse, hard to take the key out after turning the truck off, the breaks were hard to keep it still while hooking up the trailer, the engine revved high each time you started it, the parking brakes didn't hold, I drove through rain getting to Texas and some of my stuff got wet ( guess there is a roof leak) and things by the back door have rust spots all over them from the rain blowing back in on the rusty springs for the back door and spraying all over my things. When back to Tuscaloosa with the truck from Selma I drove by the location on Skyland Blvd and there was no less than 6 trucks like the one that I was supposed to pick-up at that location, when I went in and ask about it the young lady working was Very apologetic and said she was sorry about the mix up I ask here could I at least swap to a Newer Truck that didn't have so many miles on it since I was driving so far and she first said Yes so I went out to get my wallet and phone out of the truck upon returning she said she was sorry but Dispatch wouldn't let here swap because one of the trucks had a reservation for Friday afternoon and the other one for Saturday morning, this was Thursday night!!! The Whole experience has been Horrible !!! O' and when I had originally booked the truck Sunday Nov. 3rd, I was given a Price of $609.00 (Truck&Trailer) when I went to pick-up the Truck & Trailer in Selma it was $692.00 ( I know that these ae not the exact amounts, but it did go up by $90.00 for me to be inconvenienced)
CHARLES CWe rented a 2 wheel car hauler. It was our 1st time using one and we were not at all familiar with this equipment and we expressed that to the associate at this location. We were in contact with this location several days prior to picking up equipment because we wanted to make sure they were going to show us how to hook our car up to the trailer. When we arrived no one was at location, they had a sign on door saying they were closed due to bad weather. However the weather wasn’t bad. I called the U-Haul number given on website and they said they would call the manager at that location and have them come to shop. When the lady arrived ( whose name is Charmaine). She had a noticeable attitude and when we were asking her questions about how to hook the car up to trailer is was obvious she didn’t want to help us. She seemed as if she was in a big hurry and rushed to help us hook the car up to trailer. My husband asked her about 2 chains that were attached to the trailer and he asked if it was suppose to be attached to car, she said no. He also asked if the clamps we’re suppose to be centered in the middle of the tire, she said it didn’t matter. We trusted she knew how the car was suppose to be hook up to trailer, she never said she didn’t know. We left for our 12 hour drive from Selma Alabama to Detroit Michigan. About 4 hours into trip my husband heard a loud noise coming from the trailer. We pulled over at the next gas station to find the car had slid half way down from trailer and the straps had come off. We were very terrified to know we almost lost our car and the tragedy that could have occurred if the car came off while we’re driving on interstate. Thankfully, we met a man who was willing to help us get car back on tow trailer and strap it down the best he knew how. Which turned out to be the right way and not the way she told us to hook it up. She fed the straps into the clamps backwards, which is why the straps slid off during the ride. Luckily, we made it to Detroit without car slipping off trailer again. But, when we got to drop off location, the attendant came out and the 1st thing he said was, we were suppose to have the safety chains attached underneath car in case the car slid down, which it did . I am so grateful we didn’t lose our car and that no one was hurt during this difficult and scary situation. I had to write this review because we don’t want anyone to experience the horrific experience we had.
MAKAVA B