I drove 40 minutes to get to the pickup location that was supposed to open at 0900 because of the equipment I needed. The location was closed when I arrived. I spend over 45 mins on the phone with various Representatives trying to locate someone to open the store or a different equipment in the area.. The employee arrived 32 minutes after the Rep said she was 10-15 minutes away. The employee didn't apologize or offered any type of Compensation for the inconvenience which she caused. I didn't take Possession of the equivalent until after 11 o'clock, then I drive another 40 minutes to get back to the location to load everything up. She added two hours to my day without caring or Show concerns for the inconvenience.
LATOYA A
Acadiana Stor N Lock of Slidell
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Slidell, LA 70460
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- 4,0 - Cote moyenne des clients
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Price to go from Slidell to Mandeville one time with mileage tax for 3 hrs rental was 82.00 for a 19.95 rental. Early 2000s year we paid 24 dollars whole day with fill up gas cost 20.00 required to return, what a system taking price up that much that short.
Terreal Bvery helpful at this location
JULIE MWhen I picked up the truck I, I asked if my credit card was charged already or if I could pay in cash, the attendant there told me that my credit card only had a hold on it and would be charged when I turn the truck in at new location and I could have them charge a different card or use cash. When I dropped the truck off, I was told that my credit card was in fact charged and not just a hold put on. The drop of location even called their regional office to see if it could be changed and regional said unfortunately once it is charged, they can not switch it. I have the 1 star due to this reason.
Sean HThere was no personnel present at time of drop off
William R