My experience with the U-Haul rep was fine. They were pleasant even when busy. However, I did not know I would receive a time sensitive text with photos of the truck that had to be approved by me. By the time I saw the text and responded, it had expired. There was a plate cover inside the bed that was loose. We found out how loose when my son was carrying a box onto the truck, stepped on the plate, and his foot fell through. Thankfully, he was not injured but we had to remove the entire plate so we could push the ramp back under the truck. I don't know if the rep was aware or not. But it was pretty obvious when I stepped on it that it was very loose. I'm surprised that a previous customer did not report it. I've rented from U-Haul many times, so I don't think this experience will keep me from renting again. But this review is just a reminder that the renter is not the only one who needs to observe the condition of the truck.
Kathleen L.
Sentry Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Southport, NC 28461
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nothing, staff is fantastic !
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don M.Helpful and knowledgeable. Nice to deal with a person and not the horrible Uhaul app.
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