Very disappointing experience with U-Haul. I booked a furniture dolly from a U-Haul location, and my reservation was confirmed. However, when I went to pick it up, I was told that the dolly was not available. I was given only two options: either take the truck without the dolly or cancel the reservation altogether. I then contacted U-Haul customer care, hoping for help, but the experience was even worse. The representative was rude and unhelpful and simply told me that if I didn’t receive the equipment, I should cancel the reservation. They clearly stated they would not help resolve the issue. What’s the point of confirming a reservation if the equipment isn’t guaranteed and customer service refuses to assist? This caused unnecessary stress and disrupted my moving plans. Overall, very poor coordination and customer service. I expected much better from a company like U-Haul.
Prafulla P
Express Quality Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stanhope, NJ 07874
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Customer Reviews
- 3.0 Average Customer Rating
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N/A, everything was exactly as expected
Avery SNo assistance was provided in connecting trailer. The trailer was plowed in with snow and was not cleaned off. I had to work physically dig out and pull the trailer to an area that I could connect it to my vehicle. Then clean all snow off the trailer before driving. Frankly U Haul should reimburse or refund me.
Todd PGreat service. Thx
Gareth Hthis place is dark and scary. if you you're doing pick ups and drop offs at night. please add some lighting.
Terry J