The business itself was odd. Hard to find the entrance. Once I was inside, I had to walk around to find anyone. The man who received me was helping someone else, and simply asked me to drop off the key. I asked him if he knew who I was, and he said he knew "by the key". That was the end of the interaction. Later that night I received an extra bill for $21, stating that it was an extra charge because the business had been closed when I arrived, which it was not. I got the charges reversed after talking to a very helpful phone rep, Gabryel.
PAUL G
Stuart Motorsports
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Stuart, FL 34997
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- 4,0 - Cote moyenne des clients
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I was having trouble with online check in and the rep told me to finish it anyway. After several minutes he took over and had trouble too. No help at all. Truck was not swept out either.
Phillip WNo dolly No moving blankets
Justin HEnsure that the key for the landing bay door works and wipe down the inside console, as it was dirty. Additionally, there was no windshield wiper fluid during my drive, which was needed. When booking, please suggest a 24-hour extension upfront instead of informing me during the extension request. This is especially important since the company’s slow approval process disrupted my checkout process. I had asked for just one more hour, totaling 12 hours, but you wanted to charge me for an additional 24 hours. This made no sense and caused major disruptions in my work, as I had to unload my belongings into my car. The almost $600 equivalent wasn't enough for the company, which is why I will not be renting again.
Andrew GI am determined to never use U-Haul again. I will certainly research Penske or Ryder for my next rental. It took me close to 2 hours to check out my truck. U-Haul’s difficult and malfunctioning App to check out a rental is the most inefficient, pointless, absurd method I’ve ever experienced, especially when the location is more concerned with running their business over the service of the rentals. U-Haul values abusing their customers over investing in brick-n-mortars to better serve their customers.
WALTER S