First dealer wouldn't rent me the trailer he had because he wanted to keep it local. Sent me to a hotel 3 miles away and it took over an hour to do the paperwork. Loaded the car I was hauling only to see that both back tires on the trailer were so low on air (15lbs & 20 pounds). I was afraid to move the trailer so had to unload the vehicle , go get air, reload vehicle ( not running) . When I dropped off trailer my contract wasn't on my app and I couldn't check out, spent another hour on the phone with 2 different people and still didn't get it checked out. Took a few pictures and left . Wasted 4-5 hours altogether.
Jerry B
The Nest Hotel
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Suffolk, VA 23434
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Amazing customer service was very respectful and answered all questions with great detail. Will be returning if in need of moving services.
Andru RI was charged for insurance coverage even though I declined it when I made the reservation. When I called, the desk said they would call me back to resolve the issue. They have not called me. Otherwise, the personnel were very helpful.
Pammie AVery patient
JAMES TNo air conditioning in the truck. Not that it didn’t work but no a/c installed. How can that be! Please don’t keep this truck in Virginia or any other southern state in the summer!
peter d