The process and competence at the location to use the technology is very problematic, it takes too long and they always have to ask for help.
Joel L
Gelinas & Fils Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Terrebonne, QC J6X4G4
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- 4,0 - Cote moyenne des clients
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The comment is not about the location off the dropoff. The app we had to use was buggy, so when we followed the steps, some pages didnt want to open. So we almost put the keys in the box too early. After, to submit, the page was loading for 30 min, so we had to wait. We never recieved a confirmation that everything was recieved by uhaul. We left and didnt knew if we would have problems with the closing of our rental This is not to mention the crap service we recieved before the rental. We called 5 times to know why you guys changed the hour of our rental. No one could give us the info to learn that the truck was there at the original hour. We changed our plans and it was not nexessary, and were on the phone for 2-3 hours and never had an answer. Please give me a call back on this review, I want to talk with a representative
Marianne BWhen it says self serve, it should be ready. I had to call uhaul and it took 39 min to get the line and then i was transferred to the sheduling team (took 45 min to speak to a specialist). They were able to resolve the issue. The experience was poor from the beginning to the end as we also had issues returning the truck as your application was not working well. It took 35 min to be able to return the truck and when we did, we did not get a confirmation that it was completed. Tried calling 2 times and the line cut after 35 min on hold both times. Was able to reach someone by chat. This was truly a very stressful experience on a day that was already stressful.
Anick MHi, the truck floor inside the cabin, and the middle seat were dirty upon our arrival. The appliance dolly that we required AND PAID FOR wasn’t in the truck. We had to move our stuff ourselves and injuries could have happened.
Olivier HJe n'ai jamais réussi à me connecter à l'application. Jai voulu faire le retour d'équipement dans mon compte sur internet et ça ne fonctionnait pas non plus. J'ai dû appeler, on m'a transféré 3 fois pour pouvoir parler à quelqu'un en français et cette personne n'était pas très agréable.
Tania D