Very bad application to get key out of opening hours and reserved 24 blankets, but nothing was in the truck.
Sebastien D.
Gelinas & Fils Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Terrebonne, QC J6X4G4
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I reserved 2 trucks for the 18 of february morning at Boisbriand location. A lady called me on thursday 16 to say there was only one 20 feet truck available and offering a 15 feet truck instead. Not an option. She called back with getting a truck at Terrebonne and said the Terrebonne location was closed at 5 pm on friday for the week-end. Then she agreed to include a second day of rental without charges and extra milage to cover for the it. Well, guess what happened when we returned the trucks at the designated location, yes, I had to pay an extra +75$. That hurts. If you can fix that extra 75$, I would appreciate. Thanks
christian H.Bien content d'avoir loué chez Uhaul Bien servi au deux endroit Mais Terrebonne à la prise de possession vraiment impeccable tres responsable Merci pour cette location
Jean pierre G.This was not the location I was meant to pick my truck up from. I was referred to this location after the location I had initially selected failed to prepare the 15' box truck I had reserved. I drove 40km out of the city and away from the initial U-Haul location I had selected because of this. Your customer service staff was excellent in helping to resolve my problem. I nonetheless wasted hours driving in the car and far too much money that I had to spend based on the added kilometres and gas necessary by U-Hauls initial mistake. I fail to understand how a truck reserved 4 days in advance and paid for simply wasn't prepared for pickup. What a disappointment. I'll never use nor recommend this service again. Total waste of time and money. Unbelievably disappointed. I have no complaints to be made about the U-Haul location at 1341 Des Anglais, however the U-Haul location at 8101 Montreal-Toronto Blvd failed to provide any service whatsoever.
Sean G.Lady and all personal at reception were very kind and helpfull. Vehicule was extremely clean, i was impress. Thanks Gelinas & Fils Inc.
alain L.