The location is okay, it doesn't have costumers parking. I park the car on the street with fees. Costumer service is poor. I would appreciate to receive all the policy and regulations all at once at least a day before the truck pick up. There is only one staff working and I showed him and specifically told him where I would to return the vehicle -and he even asked me the location. Instead of searching for the drop off location, he told me that I can drop it off at any U-Haul location- 10min after I left for pick up I received a text in a different location. I also phone two different locations of U-Haul to ensure I will be dropping of the truck based on the reservation document I made online. Lady said it's fine. Then I also phone the actual text location for drop off, she also mentioned it is okay as long as I receive the end of contract. I drove the truck to Petro at 530 King George, Brantford yesterday at 5pm (February 8, 2025) and dropped off the U-Haul truck there instead. I filled up the fuel for about $40 because the original fuel was at this price, it was not even half way when I pick it up. I requested the staff there for my end of contract confirmation through email. She specifically mentioned that it'll be email to me within 30min. She lso phone another staff to confirmed the drop off. I had no idea who she spoke with but I thought it was the U-Haul head office but not. I showed her the pictures of the original fuel and she even took a picture of it on her phone. Lthe next day, U-Haul head office, staff name Chance, called me nd asked where's the truck! I am extremely disappointed how this was not handle properly. I received 3 different false information. Then on top of that I didn't receive an end contract confirmation through email except today and was charged for $63,46 I called the head office, requested a refund, the lady gave me an email address to send my original photos of the fuel and milage. She said she send it to someone doing the investigation. Then she said she will call me within 30min and will return the money. I waited and waited and I did not receive my phone call back.
EMIL S
Basso Lounge
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Toronto, ON M5A1S8
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- 3,5 - Cote moyenne des clients
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It takes forever to get a truck I have to wait the guy for a long time before
AMMAR ASmooth in and out with the van. However I was charged for services which I did not request or use. I have to file a claim now and waste my time.
AZIZ DThank you!!!! 🙏🏽
Will RMy confirmed 1 way rental 1.5 hours away was changed to a local. I was told on my arrival to pick up. I was forced to move my items 1.5 hrs away and drive it back to return. On top of that the vehicle did not have any washer fluid. Which i discovered on the 401 driving with a very dirty windshield. This was the worst experience ever that endangered me and my son. Please do better. Unacceptable
BERNARDINO F