Not impressed that 10 minutes before my reservation I was told my van wasn't available, when we were already standing there waiting for the location to open. Luckily there was a size bigger available, but the only options initially presented to us were to take a taxi across the city to another location that had it (but wouldn't have our dollies and pads). The guy at the location was nice and we understood that it wasn't up to him, but when the U-Haul agent called me on the phone and told me our truck wasn't available when we had a very tight timeframe to move, it literally felt like the scene in Seinfeld when he shows up to the car rental place and they gave his car to someone else. I was told it was because the previous person had yet to return it from the day before, but maybe have an extra few comparable vehicles around in case that happens? We basically had to pull teeth to get an answer other than "go to a different location".
Abigail P
ParkDT
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Toronto, ON M5T1S2
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- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I was charged extra fuel when I brought it back with more fuel than when I left. Left with 63 miles to empty and returned with 75 miles to empty and was still charged. I’d like the gas refunded, as I put in more than I needed yet still was charged.
Douglas YWe had requested dolly's and moving blankets and were only old when we arrived to pick up the truck that they did not have any. Letting customers know ahead of time that the equipment they are depending on is not available would be helpful. Instead we had to purchase this equipment which was must more costly for us.
Nichola LThe person who was giving out the vehicle was very rude and though I had an appointment he made me rebook the appointment. Focus on customer specific needs and assist them as they are paying you.
Pranay BDonate could be a bit better but Mike was. Rey pleasant and helpful. Really empresses with your company and will tell my friends . Thanks again. Ian
IAN G