Overall very very good experience here and we will be returning for future moving needs! When checking in this morning, all staff were very pleasant and answered all questions we had. When checking out (returning the U-Haul) in the afternoon, we had a much different interaction with the man who works there. We apparently had not parked the van in the proper location and we were taking too long to check out on the app (due to slow internet/signal) and the man came up to us and quite rudely told us that we needed to hurry up and he had other customers waiting. It seemed that all he really needed from us was to move the van to a better location, but he did NOT tell us that in a pleasant way at all. I felt like I was speaking to a totally different person in the afternoon than in the morning, but it was the same man. He must have had a bad day at work, but he surely took it out on us. Hope to have a better interaction with him next time. We will still use this location for future needs due to convenience and overall positive experience. But please let that man know that the way he spoke to us was NOT ok.
DYLAN B
Winger Trailer Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Troutville, VA 24175
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- 4,5 - Cote moyenne des clients
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Everything is perfect! From customer service to equipment condition....love it!
MARIA NGreat customer service.
Stephen MI highly recommend great service great customer service !!
KYRA VTruck was clean and ready to go. Justin was very thorough with the information. Giving both required and additional hints for us to use. We heeded his advice and had no problems with the truck.
DINNAH M