Staff member was very helpful and friendly. He assisted me in unhooking and repositioning the trailer. Very pleasant and professional demeanor. Excellent customer service.
Robert C
Troy Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Troy, IL 62294
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Very friendly and helpful.
Guillermo RThis was my first U-Haul experience. Though the web site and app have a lot of information, having the well organized gentleman at the desk walking me through the process made it super easy. He answered all my questions with patience and kindness. I did the no contact return on a holiday without incident. The truck met my needs and made moving efficient. I would use U-Haul again and highly recommend this location.
Mary FThe location was fine. The issue was we booked with Maryville, IL location and uhaul double booked a reservation for the truck we needed. This meant having to pick up in Troy, IL. This added mileage to our trip that ultimately that cost comes out of my pocket. Additionally, we only ended up needing the truck for 11 miles but were to told that the truck was beginning on a full tank and to make sure to return it with a full tank. Less than a mile from the return location, I filled the tank to "full". It took 5 gallons and ended up costing me over $20.00. If I only went 11 miles how did I use 5 gallons of gas? Why was I responsible for filling the tank up when it obviously didn't start full. These two issues cost me much more money than it should have and it was because Maryville location double booked in the first place. No fault of the costumer. So, no I would not recommend Uhaul. The worker that day was a great guy, none of that was his fault. HOwever,when we mentioned these two issues costing us more money, he offered zero condolences/options to make it right. Feel free to contact me
Jackie HI dropped my truck off a day early. I had received text messages that they had customers in need of the specific truck I had. The woman working the location when I dropped it off around 9am was walking out to check in the truck as I left. However, I still received texts and phone calls the next day (when the equipment was due back) asking me to confirm when I would be returning it. I told them I dropped off the equipment the day before and what time. They had to verify with the location that I had indeed returned it. Again, this is poor customer service because if it was never officially checked in I could have been charged late fees or penalties because the U-Haul employee failed to do their job.
Laura E