Uhaul needs to put the correct tires on the items being rented. All four tires were bad on the car carrier we rented, and one of the tires wasn't even a trailer tire, it was a regular car tire. The entire situation was very scary and unsafe. The customer service was helpful to correct the situation, and the man that came to change the four tires was also kind and helpful, but I'm not sure I'll rent another Uhaul again, It was very unsafe, and ended up losing a half a day driving to get the repairs done. I did inform customer service and their response was extremely lackluster considering the gravity of the situation, and no one seemed surprised that all four tires were bad and had to be replaced,which is alarming to me. Was also unable to get the free month storage rental because they didn't have a unit big enough, and that was one of the reasons I chose to rent the Uhaul for a one way trip. I really feel like there should have been some kind of compensation for this and all I got was the statement, "oh," and at my insistence they agreed to my dropping off the Uhaul at 4pm, instead of 10am.
deanna C.
JWR Transport Ltd
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Veteran, AB T0C2S0
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- 4,5 - Cote moyenne des clients
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Thank You for making it easy for the rental. It did the job for us just great. Your service is wonderful and very friendly. Well done !
Carmen P.JWR IS A GREAT PLACE , OWNER AND STAFF WERE GREAT !
Robert G.Great service
Brent G.Not sure how the speed of processing could be improved, but that seems to be the worse part of pickup
Peter N.