The cab of the trucks smelled like cigarette smoke. The truck’s gas gauge was on empty. The cargo area had shattered glass and mirror shards everywhere that I had sweep up. Also, I had to inflate all the the tires. Three of the tires were 10-12 psi low and one tire was 30 psi low. I got charged for being 4.4 miles over. That can only be explained by my house is 4.4 miles from where I picked up the truck.
Matthew S
Nathans Self Storage Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Warrenville, SC 29851
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisWeird dropoff. But UHaul corporate kept trying to change my dropoff to other locations. So when I got it fixed on the phone for this location, (and yes this location was specified in my contract 4 days earlier) I'm not sure Nathan's was expecting me. I walked inside and asked employee if he could check my vehicle in and he said I would have to do the App and that he couldn't help me. 6 min later I'm still outside using APP and employee comes out with much friendlier attitude and offers to check me in if I can't get app to work. It took me 15 min, but I used app. I think he wasn't expecting my vehicle (UHaul computer system), but maybe saw it in there after I popped into his office? Nice guy, but don't expect any help unless you have selected in advance Nathan's Storage as your drop off location.
LAURA EDear U-Haul Customer Service, I am writing to provide feedback regarding my recent U-Haul rental experience on Friday, May 22, in Aiken, South Carolina. Unfortunately, the overall process created significant delays and stress during my move. I arrived at the pickup location around 10:15–10:20 a.m., only to find the establishment locked with no one present. Another customer and I waited outside while I contacted U-Haul customer service to confirm I was at the correct location. After attempting to contact the location, the employee eventually arrived and explained that he had been in the restroom, not walking the property as suggested. Once inside, I was informed that although I had reserved additional moving equipment online — including a furniture dolly, appliance dolly, and 24 furniture pads — the location did not have the items available and could not fully process my order. I was told that because the location was third-party operated, there was little communication between U-Haul’s online booking system and the actual facility inventory. This was extremely frustrating because I specifically reserved those items in advance to ensure my movers could efficiently load the truck. As a result, I had to be rerouted to another location to gather the remaining equipment. During this time, the movers I hired were constantly contacting me for updates. Because of the delays, the movers did not begin loading until approximately 12:40 p.m., putting us nearly two hours behind schedule. The delay ultimately affected the entire move. The loading crew was unable to fit everything into the truck before their scheduled end time, forcing us to make a second trip from Jonesboro, Georgia, back to South Carolina to retrieve the remaining items. Additionally, the unloading crew advised that they normally do not work past 4:00 p.m., so we had to ask for additional time in order to unload the truck after being delayed by traffic and the earlier U-Haul complications. I do want to acknowledge and thank several representatives who attempted to help resolve the situation afterward. Robert assisted with submitting compensation for the inconvenience, additional gas, and the extra trip required. Another representative, whose name I believe was Leah or Tia, helped provide additional mileage and an extra day for the rental, which was greatly appreciated. Monica also extended my return time, which helped tremendously since I needed additional time to unload remaining items into storage. While I appreciate the efforts made by those representatives, the overall experience was extremely stressful — especially while managing a move with young children involved. Unfortunately, after this experience, I do not believe I will rent with U-Haul again. This situation taught me that for future moves, I will likely hire full-service movers instead. Thank you for taking the time to review my feedback. I hope improvements can be made regarding communication between online reservations and third-party pickup locations to prevent future customers from experiencing similar issues. Sincerely,
tasha dI don't think anything needs improvement. It was an amazing rental experience. Thank you
KEVIN CThe entire team was excellent—professional, efficient, and well-prepared. The process was quick and seamless, with a clean, organized truck ready upon arrival. Thank you for the outstanding service!
JOEL K