The location of my pickup changed. I didn't find out until the day before. It was further away than I expected or wanted. I should have had an option for another location instead of just being told where to pick up the truck.
Stacey S
JAE Power LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à West Milford, NJ 07480
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisHaving that Trailer made my job alot easier and convenite to move .
JOHN MNo side lights one side (driver side broken)
RICHARD GA reservation is a guarantee to the customer that the vehicle/trailer will be at the agreed location at the date and time reserved. I called U haul 8/25/26 and spoke with Stephanie who I believe was at the Nanuet, NY store. Reservation #80456471who promised the trailer would be at Nanuet at the date and time I requested However, that was not the case. I called Uhaul customer service spoke to Nick who identified himself as a supervisor. Nick promised 2 days free rental for my inconvenience. When I returned the trailer I was only given 1 day free rental. This is not acceptable. Furthermore, virtually everyone I dealt with at the Nanuet, NY branch was unprofessional and had a bad attitude. This is not the first time I've experienced poor customer service at the Nanuet, NY facility. I run 2 businesses and my average customer is with us over 30 years. Because we provide the best in customer service If these were my employees, I would fire them on the spot!
Larry SFriendly and accommodating. The large parking lot made it easy for a novice trailer user to hitch and un-hitch.
Thomas C