Amount of gas stated in tank at time of pick up was more than what was in the tank.Resulted in a 10 dollar additional charge. This is the only issue that I hadBradford E.
Trailer Rental & Towing in Woodstock, GA at East Cherokee Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Woodstock, GA 30188
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h30 pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Woodstock, GA 30188
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Helpful and nice.ROBERT M.
Cherokee has been awesome for storage alsoRICKY M.
It would be great if the trailer had a trailer Jack to raise and lower the trailer when hooking up to my truck. That trailer ain't the lightest thing to hook up by yourself. Just a thought.Richard C.
Very friendly and cheerful. Easy drop off experience.Keith H.
Offer more trucks at this location.Glen C.
Uhaul customer service line had numerous problems booking and maintaining my rental. Their external messaging system failed numerous times when booking: the text message and email promised to. me arrived hours after the reservation was made, making it very difficult to coordinate location. When I arrived at the location, the type of vehicle I had on reserve was not present. Due to this, I discovered that my initial reservation was canceled at the original location and booked elsewhere without notification. Thankfully, the worker at the store location was able to change my reservation to a vehicle they had on site. During the rental period, which was initially placed for four (4) hours, it became apparent that I would need to extend my rental time by an additional 36 hours. The price I was quoted for this extension over the phone was $44.00 in addition to what I had already paid. When the bill came due after returning the vehicle on time, the rental period was revealed to be $79.00 per day and extended to two (2) days instead of 36 hours. Now, I would imagine it would have been prorated since they were able to process my initial booking for four (4) hours. Instead I paid, in total, for 52 hours of use at a higher rate than was quoted to me over the phone when I called for the extension. This entire experience was exhausting and disappointing. When returning the vehicle, there was a check-box available entitled "I do not agree or understand these charges," which I checked with a note that I would like to be contacted immediately. They promised a response within 48 hours of receipt. It has now been 72+ hours and I have not received a call from a Uhaul representative to discuss these charges. Due to this experience, I am disinclined to use Uhaul for my future moves. To the customer service specialist reading this review, please reach out immediately to assist with a resolution.ZACHARY S.
Keep Kelly happy so she want leave your business !!john C.
The lady at this location was so extremely helpful. I ended up booking storage here because it is ultimately closest to my house. Unfortunately it is not a uhaul storage facility, despite being a truck rental and return location. So I missed out on my one month free. But it is a super nice facility with reasonable rates. I tried to return my truck using the app/phone check in but was unable to figure out how to adjust my return venue, since I returned it to a different location than what I had originally planned. Luckily, the lady had explained to me that I could drop it there when I finished unloading and what I needed to do on order to drop it off.Tracy F.
Have vehicle cleaned.Luis D.
Customer service was very good. Vehicle had dirty seats and cabin.Luis D.
I was told I could rent the truck for another day for $40 after calling to try an apply a late fee & I said okay. Then I received an email Saying I was being charged an additional $162 for extra miles when y'all told me I could rent it???Andaiyi G.
Kelly was very pleasant and proficient...great customer service.Carl P.
Both the women employees were very friendly and tried to be helpful. I wish I had been with made aware that the truck was not cleaned before me, because I was concerned that I would get charged bring it back in that condition. They put my mind at ease once I returned it thankfully, because there was just no time to clean it before my rental. everything else went smoothly... it's always a nice surprise to find out you owe a lot less - because there was a small mixup on whether I was returning the truck to the original location or not - so that made me happier! This was my first experience with Uhaul. So I learned I should always take a picture of the inside and outside. I would recommend them to anyone, especially if trying to save money. Much cheaper for a move that is more than a few miles distance. I used Home Depot in past for a short move within a few miles, because their charge is $19.99 an hour for flatbed truck! (Weather permitting:)Melanie B.
Excellent service. Truck was clean and ran great. Sommer was extremely helpful and friendly. ThanksBrian C.
great serviceChris A.
Really customer service was greatHELEN M.
Nothing really. Very friendly and helpful staff at this location!WILLIAM D.
The truck was filthy and there was equipment in the truckKurtis Y.
Great staff! Trucks are always in great condition. We are a return customer.Bob B.
I VERY MUCH appreciated their flexibility in renting me the van. I HAVE been looking for a vehicle and this was a REAL LIFESAVER and their cheerful attitude in allowing me to extend my time of rental has been REAL CUSTOMER SERVICE~THE OLD FASHIONED SERVICE that is sooo refreshing!KIM H.
Great experience this time. Good price. What I was quoted was what I paid. Friendly, efficient. Thank youjames M.
Customer service was fastkYLE C.
My complaint is with the online ordering experience. I needed to make 1 trip but ended up making 2 trips with the UHaul plus 4 others in SUV / truck. 15' is listed as being capable of moving a 2 to 3 bedroom house. My house I needed to move was only a 2 bedroom and the truck was way too small! I would've been happy to get a 20' or 26' in order to make the move in only 1 trip. East Cherokee Storage was excellent, but Uhaul needs to update truck descriptions.Justin B.
Friendly, helpful, easy to find.Clayton F.