The staff didn't know what to do at the time I picked up the AT. Better Training for the staff would be great.. You also need to have a better phone reservation system as I DO NOT have CELL service. The girl I talked to was nice but there are places in the world that do not have cell connections.and don't have smartphones.
KEVIN MAILHOT M.
150 Mile Husky
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in 150 Mile House, BC V0K2G0
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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For a new person to this sort of U-Haul location it was a bit confusing and I think the staff at location assumed the customer would know what needed to be done. The process is a tiny bit tedious but once you go through it, it all makes sense. As long as all the technical pieces are working (failed for me the first time from home and I assumed I could just do at site with an agent) its really not bad. The equipment I chose was perfect for my needs so much that I was looking to see if I could buy one.
Giovanni V.Worst moving experience of my life. They moved my reservation three times on me, downgraded me from a 26†to a 20†for the same price, moved my pickup to 30 minutes away from my original booking and charged me mileage and fuel and when I went to pickup at 7am they said it wasn't ready and to come back at 9am so I wasted 2 hours of driving and had to pay movers that were booked for 2 hours to sit and wait for the u haul truck. Will never recommend this company to anyone
Kyrsten D.It is my view U-HAUL has changed its business model to a level that is too high tech. U-Haul has moved too many administrative responsibilities to the customer. It seems it would be impossible to even initiate a rental without a smart phone, a computer and the internet. The agents appear to do nothing more than provide storage space for the U-HAUL equipment and perhaps a telephone to communicate with what appeared to be a U-HAUL regional representative. Undoubtedly, the agent involvement reflects the amount they are paid from U-HAUL. There is little competition in this market and it is very evident U-HAUL is taking full advantage of the situation. When it came time for telephone communication during initiation of the rental, I found the U-HAUL representative most arrogant and difficult.
Leonard H.Couldn't be bothered to rent the newer unit because it had a trailer attached to it and didn't feel like disconnecting it
Bertram A.