Pick up was fine. Return took incredible long. They didn't have someone to close out the rental ticket. Told me to just trust them. I demanded they close the ticket and charge for the miles I used and had to wait a long time for that.
William M
Handy Jims
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Akron, OH 44319
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisGreat Customer Service!! Very friendly.
SANDRA TUsed the lockbox. Would be nice if it was staffed until 10pm/midnight for help from a staff member but otherwise not bad. Though we did not go in so can’t comment on if the staff were helpful or store interior was clean etc.
Evan SSpending 20 minutes in the freezing cold digging out a frozen truck from over a foot of snow around it and on it is NOT what I would consider GOOD customer service. Now the truck was fine and ran well. And the 2 ladies and the owner on the cell phone that rented me the truck were nice and helpful. But the store didn’t have people working there that could’ve handled digging out the truck before I got there. It was a Lose Lose situation. Thankfully I rented the smallest truck because the other 2 bigger trucks on the lot were buried in even more snow and ice.
STEPHEN PWe returned at night after closing. We did not see 1 sign telling us that we were at the correct place. The only reason I knew was because there was another uhaul there. The key drop box was hard to find in the dark. It was not well lighted. It was unclear where to park the truck. I spoke to customer service before drop off and she told me there was a place with a canopy and lights to pull up and take my final photos of the truck. There was no canopy and hardly no lights at all. It felt like a dangerous place to be out of my car and taking photos in the dark, of the truck I returned. Very disappointing and I was very angry. This place needs a big uhaul sign so its apparent that you're at the correct spot for drop off and it needs more lights and a covering from the weather where you can safely take photos without wondering if someone is going to pull into this desolate area and rob you while you're trying to return a truck. I will never use this location again.
PAMELA C