U-Haul customer service is worthless. I had rented a 6x12 enclosed trailer. It was not onsite when I arrived. Scheduling told me I could drive 2 hours out of my way to get the trailer size I reserved. What is the point of making a reservation. The reservation guarantee is meaningless. I have rented a lot of equipment from U-Haul and this was by far the worst experience. Good thing the dealer was nice and helpful.
Robert I
Railway Freight Furniture
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Albany, GA 31707
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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It was quick and easy . Very useful.
CONTESSA SThere was an unseen, small broken piece of furniture making it almost impossible to close the rear door without Herculean effort. It took me almost 30 mins to close the door delaying travel. I finally discovered the broken piece which should have been found when the trailer was turned in by the previous customer during inspection.
CARL JOnsite vehicle Inspection needs improvement
Clinton MI waited have the truck inspected at drop off only to be told the Uhaul representative was out sick. After retrieving the keys I was told the truck would be checked in and I was good to go. The next day I get hit with cleaning fees. I was not there for an inspection and the truck was swept before return. No food or drink were consumed in the truck. And the graffiti was on the truck at origin. Customer service was not a priority at this location. Waited twenty-five minutes for a furniture transaction to be completed, to later be charged for debris I didn't see? I took all precautions from extra insurance, roadside, filling up past requirements and sweeping the truck. To hit me with a cleaning fee is laughable. Slightly irritated and highly disappointed.
Michelle M