This was first time using mobile app. Pretty cool. Nice location.
Christine G
Midgard Self Storage Milton
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Alpharetta, GA 30004
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Great Job!
Jacqueline RThis virtual stuff has got to stop. I had to not only talk to a screen but then was told to download an app and do the return my self? What the heck? Or pay and additional $20??!! HORRIBLE EXPERIENCE WITH UHAUL, from start to finish.
Kamryn BThe van we rented was dirty. It had mud and stray objects in the back when we picked it up. Also, the mobile app check-in process was a nightmare. I had to call U-Haul customer service for an e-alert that didn't involve me. Apparently, someone had used my phone number for their account and somehow had outstanding balances. It's not clear how someone can have outstanding balances when a valid credit card is required to rent. I spent an hour on the phone with an incompetent rep who could not remove the alert from my account despite telling me that it was clear the amounts did not belong to me. I had to cancel the reservation and remake it with my wife's phone number to finally get the van two hours after I had arrived to pick up the van. Technology is great when it works. The U-Haul app needs dramatic improvement. Reps need to be better trained to fix absurd situations. I've moved a lot over the last 30 years and I always go to U-Haul. Let's hope you can improve your app and customer service.
David EI had a bit of an issue with my online app as I was getting the van. The person inside was of no help. Your chat needs to be a bit more immediate. I waited a few minutes for a response. Frustrating as you think no one is there. Once the chat started it worked. Thank you.
Kimberly B