Took 40 minutes to get my truck and trailer rental, even though I had a reservation on line. Business owner is an auto repair shop that really is...not in good shape. Had to wait on agent to finish auto repair before he began process to get me on my way with rental. He input wrong drop off location, but since I had people waiting on my truck to load - and it took 45 minutes just to get that far, I decided it was easier to just drop off at closer location to drop off area. Not so. I have dropped off at different locations before with no issue - but THIS time I was told I would be charged to do so. Took 30 minutes of calls to U Haul customer service to fix THAT problem. I've been renting from U Haul since 1990. My last two rentals have been very problematic...due to personnel. Not equipment failures. What is going on with employees??
Randy K
Reese Tire & Automotive
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Augusta, GA 30901
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First of all U-Haul changed our drop off location on is when we hit the link to drop it off. This new drop off location was in the middle of a bad section of town. There were crackheads walking around and it was after dark when we dropped off so that made it worse. The location is also small so it was difficult to find a spot for drop off that wasn’t blocking an entrance or a driveway.
Nichole FHe was very nice and friendly, but it took an hour to check me out either because he didn’t know how to do it or the system was down. Either way an hour to check out is unreasonable. Also, I learned latter that he only gave me 6 moving pads when I ordered and paid for 12.
James KMake sure when picking up the place is open thanks!
Theodore BRedirect them to another location!
Angel W