Made a reservation at one location, got a confirmation email. Then got to the location and the vehicle was not there & were on hold for 15 minutes. Then were sent to this location where no one was there to get us the truck & had to be on hold for another 15 minutes. Causing us to be over an hour late to our moving location
Stephanie T
C&C Auto Customs
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Aurora, IN 47001
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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When i went to pick up the Uhaul, no one was there. I called the number on the building and the man gave me a combination to a box for the key. I walked around the building and there was another truck parked behind the one i had the keys for. I called the man back and he came a few minutes later. The inside of the truck was not clean and had an odor. The steering box was sloppy and you had to keep the steering wheel at an angle to go straight. The right front tire was completly bald on the inside. We returned the truck cleaner than we recieved it and were still charged a 75.00 cleaning fee. It was late when we got back and the parking lot of this business is on a dead end with very little lighting. (1 light) I would love to speak to someone from UHaul. I will never rent from this place again and we are taking supplies to North Carolina almost weekly.
Teresa RProfessional
brandon wI picked up a 6 by 12 trailer as part of the distribution/ trailer relocation program, it was never my intention to rent a trailer and initially wasn’t going to take part in the program but my move out of things in my condo into the moving truck went so well that I decided why not tow the trailer for the 80 dollars I was offered. Well I found out later that while I wasn’t charged for the trailer somehow I got charged for insurance that I didn’t need as I was going to tow the trailer as I picked it up and the only thing I had to do was disconnect it to unload my belongings from the truck and reconnect to return to U Haul. No ond explained or offered the insurance it was just charged, while it was later removed it is concerning that I got charged in the first place
Leo NSketchy facility. located in what appeared to be an automobile junkyard. Nobody there to receive rental unit. Got voicemail when I call phone number. I dropped unit off and hoped for the mest. Sure enough, I received confirmation that unit was received and a recept was given.
Wendell H