The pickup was smooth except that I did not receive the dolly I ordered.
Charles W
Citywide Apartment Locators
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Austin, TX 78727
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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U-haul app doesn't know it is a 24/7 share location, it keep asking me to go inside office to obtain key. The office is a apartment locator service and they have no idea about the lock boxes outside. I have to called help line to request help. Turns out the truck I have requested the key is not in the lock box. So i was assigned a 15' truck instead of 10' truck at the .79 rate instead of the .99 I was charged. I ended up spent 30 minutes to be finally able to obtain the key from the lock box.
wyman yU-Haul, please revise the remote rental app to prevent situations described in this review, and require your employees, partners and representative to maintain professionalism and provide at least, Good Customer Service, if not Excellent. Thank you. I have recent truck rentals from U-Haul and have been very satisfied with the Customer Service I experienced. But for this review, being my first remote rental, I experienced challenges with the remote check-in/check-out procedures. MY 24hr RENTAL WAS RETURNED 8.5 HOURS AFTER PICKUP, but I did not check in via the U-Haul App and was charged $20 for after hour return fees. I hoped that there were cameras on the property (or maybe a tracker on the truck) that would also confirm when the truck was returned. When attempting to get the $20 charge reversed, U-Haul referred me to the site location, which referred me to the Broker. I left the Broker a voicemail and followed up with a text to the number provided from the site location. The Broker referred me back to U-Haul. I eventually received a response to my text that explained it was my first remote rental, and I returned the 24hr truck rental the same day. The Broker texted me after communicating with her boss. Her DISTASTEFUL RESPONSE in part was “I’M SORRY, BUT I CAN’T GIVE THAT MONEY BACK. THAT’S MY PAYCHECK. I WORKED HARD FOR THAT $20. I CAN’T AFFORD TO WORK FOR FREE. (also included an emoji with a teardrop)” She offered a deal on a new rental and continued the same sentiment in another text and included “AND FOR FREE!” (What work did she do?....and all for $20) I texted back “____, I probably want rent remote again, Spend that $20 well. Take care.” If I do choose to rent remotely again, I definitely would not rent from this same location. LOCATION: The location was good, close to major thoroughfares. ACCESS: Assuming there are normally 4 trucks due to the 4 lock boxes, it was not an easy in and out driving the truck. The trucks were parked on a small grassy lot. The truck I rented was next to the street curb. I had to drive off the curb, or maneuver around/drive over a small mound of rocks to get to the paved driveway. The latter occurred. EQUIPMENT: There was slack in the steering leaving me to believe the truck need an alignment.
Roberta TThe vehicle I used was pristine and very well maintained
Fernando GI was not aware it was manned. Lukily there was a lady there to help me with my rental return.
Rafael D