The self service was a bit cumbersome and I did not receive the utility dolly or moving blankets that I ordered for rent.
Pamela C
A Tex Towing
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Austin, TX 78735
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Es imposible que por 5 horas de servicio me cobren 180 dólares y nunca te explican de dónde sacan esos valores. No lo acepto
Manuel MGreat customer service - Thank you!
MICHAEL LEasy drop off with no probs
BRADLEY WI reserved a truck along with an appliance dolly and a utility dolly, and even called the day before to confirm everything would be ready. Corporate assured me the equipment would be in the truck. When I arrived at the self-service location—surprise—no dollies. I called corporate again, only to be told that earlier that same day, the pickup location had removed the dollies from my reservation without notifying me. No call, no email. Just gone. To make things worse, the truck was only 3/4 full on pickup—even though it was supposed to be topped off. What’s especially frustrating is that U-Haul had no problem sending me over 20 marketing emails and texts leading up to the rental—but couldn’t bother to let me know they were changing my order at the last minute. With no staff on-site, I called customer service. They told me I had to provide a credit card before they could even begin trying to locate the missing equipment elsewhere. Completely absurd. I ended up calling around myself and finally found a U-Haul across town that had the dollies—but now I’m being charged for the extra 15 miles it took to pick up what I had already reserved and confirmed. To top it all off, I wasn’t allowed to return the truck with the dollies. I had to drop off the truck, then load the dollies into my sedan and drive them across town separately. This experience was chaotic, mismanaged, and needlessly stressful. U-Haul seriously needs to reevaluate how they handle customer communication and self-service rentals. I won’t be using them again.
Leo C