Learn better people skills the guy was rude too me n someone else I was withAshley J.
Moving Truck Rental in Baltimore, MD at Russell Street Shell
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Baltimore, MD 21230
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 4h pm
Heures d'ouverture spéciales
- 5/10/2021: 7h00 am - 5h00 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Baltimore, MD 21230
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 2 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It was good customer serviceAbdul A.
Can't describe how bad this was. Had a reservation, showed up on time with a cc and license yet took 90 minutes including almost an hour on hold with cust service to get the person to give me the key. Horrible!!!!ian S.
When applying for a rental online I would recommend notifying the customer of the need for a smart phone and an example of the applicable screens that will be required to answer during the rental process. Just an advance notice of what the customer will encounte during the process.DERRICK C.
I was charged 66.18 for a 5 hour rental of a 15 foot truck that went a total of 5 miles. 29.95 for the truck plus 1.99 per mile equals $39.90, plus $14 ins equals $53.90. Where did that extra $13 come from??? I was ripped off.Abigayle B.
This was the worst Uhaul experience I could imagine. We got the truck with 1/8 of a tank of gas left in it and the check engine light on. When we returned it we repeatedly asked the service attendant if we needed to fill it with gas before giving him the keys and what do we fill it to since we got it at 1/8 of a tank. He wouldn't answer and demanded the keys. We then were charged for the FULL tank of gas and an extra $30 service fee for them having to fill it up. Literally NEVER rent from this place.Bradley D.
We ordered a furniture dolly but none was available. This is the third time out of 3 rentals this has happened. You should not offer if you don't have.Sigrid H.
Worst experience ever. Vehicle was filthy. Overwhelming smell of cigarettes. Ashes on the floor, cigarette butts and tobacco in the cup holder, and food wrappers in the driver seat. An employee of the pickup location told me it wasn't his job to clean the vehicle. If I had time to find something else I would have canceled my reservation. This location doesn't deserve to have U-Haul. They're clearly incapable of handling the responsibility.Kyree W.
I ordered utility dolly to help make trip easier and none available also ordered furniture pads and none available?Estelle C.
This particular location can began to practice maintaining the cleanliness of their trucks. The person who serviced me today didn't provide me with the attention that I am used to from an original Uhaul location. I was not at all satisfied with the services.Andrea C.
Employee barely spoke English and was next to impossible to communicate with. He did not want to get out of his plastic cage to look at the vehicle with me. I had issues with the condition of the truck but could not make the gentleman understand what I was saying. How can you rent something when you can't speak English.Jim V.
The customer service was lacking.rose T.
Both Clerks, Check in and Check out, seemed not to care much about providing Good Customer Service. I was charged for 2 days, when only using the truck I rented for 1 day!!! This is called Thievery!!! Very Unacceptable..... I would Never rent a truck from this location again, and will Never Recommend to Anyone!!!! The Absolute Worst Experience I've ever had with U-haul by Far!!!Walter B.
Clean the cigarettes out of the truck next timeDahuliya D.
The service was very rude to me and my family. Especially when I was returning the truck. They were trying to make me leave and drop the truck off at a different location. Although that was the location I picked the truck from the start.Dominique J.
I checked in on line but the rental site wanted me to pull it up and finally he said I will do it and he did The dollies I rented were not all available which made the move a bit harder. The truck was very difficult to start because the key would not turn. You had to jiggle both the key and the gear shift until it finally released. Something is worn out either in the gear shift or the ignition. Lastly when I brought the truck back the tech made me take a picture of the mileage and the gas level. Generally they go out and look. Then he told me to bring the dollies to the front and tried to tell me from behind the glassed in both where to set them. I put them on the wrong side of the locking propane box and he came out and said "you did not put them where I told you to". I felt like I was a bad employee because I was not following his orders. I guess he was the customer.Ernest S.
When got in uhaul there were face masks left in there from before.Bernadette E.
This Location was different than any other location that I have used. Lastly my money was paid and weeks 26.00 more dollars were taken from my account. I Feel that was unfair.. Not Happy With Service.. I do not even know how much gas was registered in the vehicle when I drove offSharnell H.
The agent was HIGHLY UNPROFESSIONAL AND LACKED CUSTOMER SERVICE SKILLS. I WAS GIVEN A TRUCK WHICH HAD A BROKEN SIDE MIRROR THAT DIDN'T STAY IN PLACE. THIS WAS AN EXTREME NEGLIGENCE ON THE PART OF UHAUL. MY SAFETY AND LIFE WAS PUT AT RISK AS WELL AS OTHERS ON THE ROAD. UPON RETURNING THE VEHICLE AND NOTIFYING THE AGENT OF THE SIDE MIRRORS, I EXPRESSED MY CONCERNS OF SAFETY ISSUES WITH PARALLEL PARKING THE VEHICLE AND ASKED THE ATTENDENT TO DO SO, HE DISREGARDED MY SAFETY CONCERNS AND FORCED ME TO PARK WHEN HE FELT THE VEHICLE BELONGED WHEN OTHER SAFER LOCATIONS WITH REQUIRING REVERSE DRIVE WAS READILY AVAILABLE. I AM FILING A COMPLAINT WITH ATTORNEY GENERAL UNLESS U-HAUL ADDRESESS THESE CONCERNS IMMEDIATELY.Miles H.
Was no windshield wiper fluid in the canister.Stephen S.
The whole process from this particular uhaul location was GHETTO as hell. You have to come to a window at a gas station. An OUTDOOR WINDOW. The communication is wack. Like I'm completely disgusted with my experience here. It was a complete messDerkea M.
Easy in and out. Everything ran well from the location.Daniel T.
It's labeled as a "Citco" but it's actually "Shell" gas station. There was a homeless man there pretending to be an employee of Uhaul. He told me where to park the truck, and asked me was it clean. After I went inside the gas station to return the truck keys, since there was no key Dropbox, when I walked outside the man asked me for money and said that he "volunteered for Uhaul". This location isn't very professional.Lawrence H.
Evette in 800 customer support helped me with last minute change in reso - she made me feel valued and 'found' a way to make things smooth for us. THANKSJames C.
I had a vehicle and it had battery problems . They did not answer the phone so i had to go thr location which was very inconvenient Also they overcharged me for gasShameka B.