At online it shows office hours and should be open but it was not open. I had to call a number and gad to finish rental process using my cellphone. Then person advised which truck to take and went to lock bix but will not open. Person called someone and he came to the lock box but he also failed to open. Then he opened the return key box and gave me different truck. After I returned the truck I looked in to my CC charges, their were 3 pending charges all pending. I called the your representative and he said I should get a final bill very shortly and pending charges will be gone. I waited 3 days and no final bill so I called afain and with in the hour I received the final bill. I have rented from Uhaul and other companies and this was the worst service I have ever received.
Mark C
MSD Express Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bartlett, IL 60103
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Had a hard time with the key box lock. Needs to be replaced. Nice truck easy pickup and drop off. Truck rode really well
jacqueline gIt was only one person working and me and another people waited long time because is no more employees helping.
Jose MEasy to return the truck. It's a great location for me. The only issue was the tight parking spot for taking pictures of the truck for return. The app crashed during photo loading. When I opened it back up, the truck showed returned. All seems to be ok, though.
Christopher PWe did the online self drop off. It was very easy.
Brian F