UHaul as a whole has been a complete shit show for this transaction. From the moment I booked the reservation almost immediately I had issues. They called me to tell me they didn't have the truck available that the computer system allowed me to reserve at the Olivet, MI location. They indicated that I would have to drive an extra 15+ miles each way to another location in Battle Creek, MI, I asked them to try to find a different solution. They said that they would see what could be done and call me back in a few days. On Wednesday November 22nd they said that there was a truck available at the Olivet location that was 5' longer than the truck i reserved but they wouldn't reserve it for me for the original price. I accepted this solution. On the day of my move November 25th just a couple of hours prior to the time I was supposed to pick up the truck I received a call that the truck i was supposed to pick up in Olivet had not been returned. I was offered a $50 satisfaction guarantee that I was told had been credited to the truck. And when I asked about the extra 30+ miles (round trip as its about 15 miles each way) at $0,99 per mile, I was told that I could be credited for those miles as well once I returned the truck. I got the truck in Battle Creek expecting credits to be applied and was fine with the initial hold amount of $155,18 especially since I expected $80 of that to be returned upon the return of the truck. When I returned the truck it had just a hair less gas then when I picked it up, considering I had to drive an extra 30 miles I figured that would be okay. No, of course not. I was not only charged for 2 gallons of gas at almost $9 but also additional miles. And have still as of 11/30 still not received any credits. You have overdrafted my bank account now because you've charged over $203,98 and continue to have an additional hold of $48,8 on my bank account. So a truck rental that should have been around $150, has cost me over $200 to UHaul and im going to have a minimum of two overdraft fees at $25 each. All of this less than a month before Christmas and at a time when I'm trying to come up with the money to move because our apartment complex has priced us out of our apartment by raising the rent over $400 a month. I'm honestly absolutely upset and feel like your reservation system is an absolute SCAM.Theodore R.
Battle Creek Rental
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Battle Creek, MI 49014
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Have rented from Battle Creek Rental previously. Always prompt, courteous and professional service.Michael W.
Perfect need i say moreJAMIESON K.
Outstanding customer service, which is becoming increasingly difficult to find. Store associates were professional and curtious.Brandon M.
Quick and easy plus super affordable! Highly recommend Battle Creek Rental! Thanks!Margaret G.