The truck itself was fine. My issue pertains to pickup and drop off. I don't know what the algorithm is but I live near a major UHaul in Hempstead yet it states there are no 16' trucks. I drove by on my day of rental and there are at least 10 on the lot including the advertising one. So I have to make a reservation at Jericho instead which is fine, only to have them change my reservation late the afternoon before. Some people do not have the means nor time to go 15-30 miles out of their way. They accommodated by sending me to a neighborhood partner. Upon calling location they refused to even say they were a UHaul participant. Even your own rep called and they said they don't do UHaul rentals... But I went and they did have the truck. Similarly the return was at another UHaul neighborhood location. There were no UHaul reps when returning. Employees of the other business there told me to park the truck in a random lot across the street but I refused. There were zero spots in drop off lot and lot across street. 2 calls to your corporate later and even your own employees are frustrated as they cannot reach local staff. Finally after 30+ mins of maneuvering a large truck in tight confines I was able to return. Headache on both pickup and return. Also this trend of farming out customer service is terrible, it is impossible to speak to a person at a local branch directly. Even your own call center can't reach the local branch as evidenced here at both locations. I have specific questions for both branches and it takes 5x as long to get an answer. I used UHaul only because of the locations, if there was any other choice I would've chosen it.Alexander C.
Beacon Car Wash
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Beacon, NY 12508
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- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Gas wasn't full at pick up but no easy way to report itDavid N.
Continue the great service.Joanna M.
Arrived at 5:30, location was supposed to close at 6, but it was already locked up and no one was there. Had to use the app, which deleted my reservation mid return.Michael K.
Fast and helpfulBesnik L.