The Truck Was Dirty It had A Bad Odor To It.Location Was Very UnprofessionalCheyenne M.
Moving Truck Rental in Bessemer, AL at Farr Hardware
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Bessemer, AL 35020
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- 3 Average Customer Rating
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One guy running the entire BUSY convenience store, hardware store, and gas station by himself and had to phone someone for instructions on getting the contract processed. Should not be a rental uhaul store because of a lack of employees to handle the uhaul rentals. I had to load the trailer up to the vehicle myself, with no trained supervision. Worse uhaul dealer I've ever encountered. Not professional.MARK M.
Clerk didn't know how to put in the Coupon Code I was given for returning boxes from a prior move. Clerk was more concerned with checking out his convenient store customers buying beer, cigarettes, and red bulls than helping me. I felt like I was treated like I was bothering him. Window was down, water on the seat and in the door handle from rain. Terrible experience.Judd W.
Hard to find out in the middle of no where no help from attendant. Trailer was damaged on left fender. All around bad experienceRoberto Q.
The truck was dirty inside. I had to get a broom from the store owner to sweep it out. The cab was filthy. I used Lysol wipes but the dirt and grime was heavily caked on like it hadn't been cleaned in a year. The interior roof was peeling down covering part of the windshield. The passenger seatbelt did not work. I usually rent trailers from this location. This is a convenience store with only one attendant who cannot leave the register to come outside to assist with anything. When I use the online check-in, they still require all info at the register as if I hadn't signed up already online. The did not have any dollies. I would never rent a truck from this location again. I've used U-haul for over forty years. This is the worst. This truck should be overhauled!!Joseph F.
Agent did not know what she was doing, I ordered truck on line she was unable to locate my order. Truck smelled light cigar, windshield was not clean. Location did not have appliance dolly or moving pads that I ordered.Theodore B.
Couldn't get any paperwork from them. Had to call Uhaul to get the paperwork emailed to me after I returned the trailer. This meant that I had to leave, not only the trailer behind, but all of my credit card information, with absolutely no knowledge of whether I had been charged the correct amount. A VERY BAD BUSINESS MODEL! In addition, they refused to help me unhitch the trailer upon its return. It was a 6Ã—12 trailer. I'm 75 years old. I had to Jack up the trailer on a very uneven surface to lift it from my hitch. The proprietor found that amusing. A horrible experience!EVERETTE H.
Rental was a disaster from outset. Drove to pick up point about 20 miles from requested point. Had reserved a 20 ft. Truck but they had only 26 ft. Available. (Higher cost in fuel). Had contracted for 36 pads. They had none available. Had to drive around South Birmingham to find pads after National directed me to point that also had NO PADS. (More fuel and mileage on truck. Opened truck finally at loading point and it had a mud covered ramp and truck interior was covered in dirt. Had to clean it before loading. Overall it was a mess that I had to deal with. Last U-Haul rental.Charles S.
Truck was dirty Wee swept half a bucket 5 gal out of the bov, Cab had empty drink bottles in it. NO HAND TRUCKS Which l was supposed to pick up.. Had to Buy plus a broom to sweep it out. $80.00 plus out of pocket. Where l picked ip I had to wait 30 plus min as the clerk kept taking care of people that came in after l did counted 11 people. THEN No Contract!!! Just handed me the keys and said l would get copy by Email NEVER HAPPENED. Hardly spoke English. Over all Horrible transtion.dennis D.
Getting the girl who was working a little more training would probably make her life a little easier. She did good, but she's apparently new, and struggled a lit bit with it all. But, it went very fast and very easy, even with that. I have no complaint. Easy to get into and find, easy to get hooked up to my trailer.Richard H.
Great service takes great care of the customerRyan N.
Arrived to drop off and was just told to drop it. Had to unhook and place myself. No one came to inspect before I left. Made me feel uneasy since someone could have taken it and me be held liableKevin S.
The truck was not ready to be picked up at my scheduled time. My reservation had been deleted by their system.Hannah O.
Good service at this location, they helped hook up the trailer. Overall though, I wasn't happy that my pickup location was changed from Tuscaloosa to Bessemer AL. This was a 1.5 hour round trip just to pick up the trailer.Byron K.
No one was willing to help me connect trailer to reveal truck and trailer was parked in tight space making it very difficult to do by myself.David L.
the staff at this location (convenient store) may or may not be on site to use the UHaul computing system therefore they are not able to check in/out the equipment. I personally contacted the area manager and shared my experience & let him know i would not recommend nor would i return to this location for future business with UHaultony P.
Equipment was not available. Had to pick up truck at this location and then go to another uhaul location to pick up supplies ordered.Philip S.
I requested and was told they had appliance dollies by a Uhaul rep, but that was not the case. We were moving appliances so that would have helped. It's best to indicate properly what equipment a location does or does not have.Kristopher W.
When I arrived to pick up the trailer, the person working did not know how to process U-haul paperwork. He had to call someone and wait for them to call back. Resulted in an extra 20-30 minutes of wait time. Have someone on duty who knows the check in and pick up process!Stephen M.
When I arrived the associate working at Farr Hardware did not know anything about the uhaul program. The auto transport trailer I was assigned had a broken taillight. I went back in the store to let the associate know, he had to call the manager who told me â€œdon't tow at night thenâ€ I asked for another trailer they eventually said ok. But the paperwork was never updated to the new trailer ID number. Very disappointed.Ross M.
The normal staff was not there when I arrived in the evening hours (around 8PM) so I met with guys from the attached store. Those guys acted VERY inconvenienced at the thought that I would bother them to return the truck and just turn in the key. I told them I could just leave the key in the box and that seemed to be an even bigger issue. The facility was in a very shady area that made my wife extremely nervous as she was coming to pick me up. Just not a place I would send a friend to, nor do I plan to use it again.Arthur R.
They were friendly and helpfulWilliam L.
My pickup location was changed without my knowledge or consent. When I contacted customer service the night before the man simply said that I had been called and offered no other help. I had not. And when we arrived at this location the dolly we had ordered wasn't available, we then had to spend more time and money finding a dolly for our move. Not the fault of the location, but definitely a problem.Patrick S.
what I really don't understand is why u haul has went to the idea of a reservation to rent; instead if the item u desire to rent is sitting at the spot u go to and it also does not stat anything of that nature on ur web site;;a statement that u need a reservation in order to pick up a item needs to be place some where on ur web site but once the reservation came through it was smooth processJerry S.
We rented a trailer and our plug on our lights was round and your trailers are square, we had to ride with no lights because yall don't have an adapter. I think you ought to offer an adapter so it's legal when we leave the lot. Other than that, Thanks the price is right and convenient.Electa J.