My original drop off was r and r lawnmower. But uhaul, in its infinite wisdom, decided I should drive another 50 miles to a different state. No heads up, no text, no email. Just drop it off here. I was able to change it back to my current location (without PENALTY FOR WRONG DESTINATION). Yet another black mark for uhaul customer service. "Valued customer" is an absolute joke! You do have excellent customer care personnel. Everyone was polite, helpful and sorry for my troubles. But it's admin and management that make changes. MAKE THE DAMN CHANGES!!
RHIAN O
Southside Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bogalusa, LA 70427
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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No one was on-site on the weekend when truck was returned. However, Customer Service via phone was excellant with getting the truck turned in.
DERRICK MThey were not in the office when I dropped off, so there was no interaction with the personnel.
KIMBERLEE NThanks!! Jasmine your the best!
DAVID BCustomer service rep was very cordial and helpful with the pickup.
MICHAEL H