The location I'd chosen didn't have a truck, so I had to drive 45 min further to get one and the girl there had not been trained so she had no idea how to do it and I had to wait while she called in and had someone do it for her, but that line was busy the first 2 times she called it. The truck was filled with dirt and oil, the cab had dirt all in it. The outside and roof was dented and dirty. I had to clean the truck before I could use it. Pictures were sent. Drivers mirror wouldn't stay in place. Sounded like u joint was gone, when you hit brakes there was a snapping noise and then when you accelerated again it would make this snapping noise. It felt weird to steer on top of all that. To make it all worse the bill came in my boyfriends name, he was just the driver, it was paid for with my credit card and I rented the truck yet the bill is in his name, he was just the driver. I'd like another bill for my income tax in my name please. Oh and a maybe compensated for the issues I had. I rented the truck for 72hrs, I rented it at 9am so return time would be 9am, I got a call at 8:20 asking if I was returning it soon, apparently you'd changed my return time to 8:13. Odd time to have to return it.
ROBERT F
Pioneer Energy Gas & Convenience
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Brantford, ON N3T5L7
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Arrived to pick up truck we had also wanted a utility and apliance carts...they did not have any he called U haul customer service for us and tracked them down at a location not far away..very pleased with the service
Brian PEveryone involved was so friendly and helpful. The customer service reps were amazing. The person working at the pickup and the person working at the drop off were also amazing. Thanks for the seamless process!
Chris PYoung lady with attitude that I did not fill out the online drop off. Didn't have to do it when I picked it up, and was not told it was mandatory.
PAUL TIf equipment aside from the truck itself is reserved said equipment needs to be available. I had to purchase a dolly rather than spending more money with your company.
Jesse R