When we picked the truck up the inside and outside was atrocious. The gentleman running it was aware because he had driven it around front for us. The outside was covered with bugs and red clay and had clearly not been washed since being dropped off. The interior was worse. I brought it to his attention and he cleaned some of the clay off the inside of the doors etc. I still sat in the parking lot with a pack of Lysol wipes just wiping things down before wanting to even get into it. My mother and I then spent almost 45 min cleaning the interior out after that. The whole thing was covered in dust and grime the cup holders were full of dirt, crumbs and horribly sticky residue. This was not at all what we had expected or experienced in the past with UHaul rentals and it was rather disappointing. I understand people have rough days but the gentleman was not very friendly and was hesitant to help. There was a definite lack in customer service skills. The I will say the inside of the store was nice and tidy. The outside there was very little room to maneuver. The truck ran flawlessly.Joel H.
Moving Truck Rental in Burlington, NC at Dobys Shell
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Burlington, NC 27215
(@ Gurney St)
Services dans cet établissement :
- Lun - sam : 7h am à 7h pm
- Dim : 8h am à 6h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Burlington, NC 27215
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They were very nice to me I would use them again.jean T.
Way over charged. I only had it for 7 hours. 24 miles. 116$ that's ridiculous!!!!!!!!!DAVID B.
Everyone was polite I will rent from them againOLIVER R.
Extremely professional staff. One of the best turn key operations I've experienced with Uhaul. Kudos.derek R.
Fast and easy experience. Uhaul was very clean.Shannon W.
Nice van, Employees very knowledgeable and helpfulDAVID M.
The truck wasn't a mess but it needs a deep cleaning, it seems that it was a very old ðŸšš truck. Other than that everything was perfect, the customer service was excellent; got a good deal. This was my 2nd time getting a truck at this location and I definitely recommend it. Everything was done in timely manner. But I don't recommend the Gibsonville location AT ALL!MAYLEE M.
Rented a trailer and they never checked it back in and have double billed me for a non return when it was in fact returned the same day. Upon calling they never even apologized for the error and said U-haul will have to decide how to fix it. So now I wait for a refund and hope I get it. Complete BS! How about admitting you messed up and apologizing not being rude because I wasn't rude. And guess what, it was the owner Brian Doby himself I spoke with.MELANIE B.
Service was excellent ðŸ‘ as usual.... I'll always be using U-Haul services and recommend them as a great company to rent from whenever you need a truck.FLORA S.
Had a great experience. Attendant was friendly and helpful. Will utilize the same location in the future.DAPHNE H.
From my perspective, the truck was dirty when I picked it up. However, the folks were nice and easy to deal with and the transaction was smooth. The on line registration helped. I would definitely do it again and would recommend it to other people. Thanks for making it an easy process and for the folks at Dobys.Gregory G.
Great friendly customer service. A pleasure to do business with.KENNETH S.
I was in and out in record time both picking up and returning the trailer. It was almost like they had been trained by a NASCAR pit crew member.CHARLES W.
Nice staff.JUSTIN B.
Nothing, unless you make the trucks smoother, more quiet, and more comfortable. I feel like they haven't changed in a very long time. However, this location was great. If I ever decide to move again I will use this location.SAVANNA S.
Vert great experience.keith G.
The front windshield and mirrors needed to be cleaned. Very dirty.Randy S.
They were very curious and helpful.GERALDOAMARO JR D.
Good servicemoe S.
Excellent customer service and fast service at this location.ABDUL O.
Great experienceANTHONY S.
Great service. Willing to help on hookup and/ or return. Associate is very customer service oriented.Michael C.
The worst customer service ever. Sorry to pick up from this locationMINA L.
Tried to upcharge the dolly and mats "due to the virus" but let me rent the truck? I guess if someone was sick only the mats and dolly would be contaminated.CLOVIS T.