Improve your app, make it more efficient, easier to use.
Sergio G
Elwood Motor Sports LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cave Creek, AZ 85331
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The U-Haul app was necessary in order to get my keys. It was a thoroughly frustrating exercise requiring several phone calls to get help, an outdated database entry, so much more. The return when better but still required 15 minutes of nonsense. I wasted 45 minutes in total that would not have happened if a human U-Haul worker had been present
Alan CThe mobile pickup process was a pain as the app has issues and I had to redo sections of it a few times. Took a long time of sitting in the lot to get through it. Additionally, things are not communicated clearly through that process because when I dropped off my vehicle at my destination they surprised me with a $200 charge for not being at the "expected" miles. I had no idea there were expected miles, and I still don't see where that was posted. I wasn't that far off considering the length of my trip so this was a big surprise and a big charge to get slapped with especially when I brought the vehicle back above the fuel tank and received no credit for that. They really should have someone there to check the vehicle in to explain these ticky tacky issues to avoid making customers pay more than they were prepared for.
Brianne KHad to pick up from a different location than reservation, had to drop off at a different location than reservation, got multiple calls about each change even after I confirmed, not like I had a choice. Will never use or recommend uhaul again.
ADAM KYour online system really sucks.
Margaret S