No complaints about the location. The only issue is my dropoff location was changed to a location farther from my house than the one I had chosen when renting, adding miles and gas. Because it was closer to the starting point of the rental (I had to backtrack to return), I don't believe miles were added to my allowance, but I was within the allotment so not a big deal in the end, but didnt love that.
David C
Rosewood BP
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Columbia, SC 29205
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisMaybe in customer service. Mobile was a little challenging, but got through it!
Isaac MThe South Carolina portion of this was very unsatisfactory. The drop off in Georgia was excellent. As a matter of fact, if I can use that location for picking up and dropping off, I won’t be using Uhaul again. Will offer a few specifics: The pick up location on my reservation was not where the truck was. Fortunately, they did tell me where to find it. When I got to the pick up location, it was a convenience store. When I told them I was there to pick up a truck, the lady made a phone call, then passed me the phone. I ended up walking around the store trying to get a truck I had already discussed with the Georgia site, the site specified on my reservation and had completed online prior to even going to South Carolina. The gentleman on the phone and evidently had problems understanding each other. I ended up giving him the same information I had already given twice before. He was also pushing some extra insurance, I finally told him, “ If I will get me the truck I reserved and gets me out of here, I’ll pay it.” The truck itself was fine. No complaints there. The drop off site, I have used twice in the last few months. Excellent.
Tom WIt was a convenient location to me but I’ll never go back. The person that runs the U-Haul isn’t even at the location. The gas station owner has to call. I did all of my check in online but the gas station owner had to call the owner and verify everything and then he made me repeat what I’d already done online in person with him. He was also rude and condescending. If you’re going to operate a business, it’s best if you are available instead of making someone else do your job and do that job poorly
Taylor HThere was no person to deal with. It was a gas station, but it was very convenient to drop off here. The problem is that u haul tried to change my drop off location without telling me to somewhere in Elgin, which was 30 minutes away from the dropoff I chose (and the one I was sitting at). I had to waste 10 minutes on the phone trying to get it switched back to the Rosewood dropoff.
Chris M