The owner/manager at Chateau Home Furnishings was rude, and difficult to work with. His answer to every question about how to do the truck pick up was to "go scan the QR code". He did not seem to know much about the U-Haul side of his business, or maybe he just is a good with customers but he left a very sour impression of using the Chateau Home Furnishings location again. However, "Mike" - who seemed to work in the backroom was much more helpful. He was really great to work with and he was able to solve the problem we had trying to use the QR code to check the truck out and he called someone who was able to collect information over the phone.
mark s
Chateau Home Furnishings
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Corvallis, OR 97330
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI didn't see anyone. I dropped it off after hours. It was difficult to find and GPS took me to an apartment complex behind the actual place.
Mel CThe location was super convenient but the 24/7 truck share on the app was not. The app asked me to take all these pictures but then wouldn’t upload them. Would recommend just going up to an in person location if possible.
JACKSON MI can't recommend any improvements. Online checkout had excellent phone support. Everyone was helpful and patient. Thank you.
James WSeedy old store-would not provide me with anything to confirm my tendering the vehicle to them. A lot of fast talk-promises to take care of everything-all around felt like a dishonest place. Never received the promised email from this location on the day I dropped it off , I called Uhaul customer service twice to get things resolved. First on the 27th, and the rep called the location, which promised to send email. Uhaul customer service was great, but it took a second call to get a finalized receipt, more that 24 hours after drop off on the 28th. I was very happy with Uhaul customer service they were able to get me an email that closed out the rental. Had I not been persistent, I feel things would not have gone well.
TODD M