This location is the only reason my rating is above one star. The entire experience of picking up my van was awful. The original location I booked through at 272 Northside Dr. had no attendant at it even though it is listed as being open until 6. I arrived at 4:30 late from the airport for a pick up that was scheduled at 4. I then did the 24 hour pick up option through my phone. This on its own was difficult to manage as there were technical difficulties on your end with calling my contacts to prove my identity. But once this was done, I could not retrieve my keys because no one was working at this location. So the advertised 24 hour pick up with your phone was incorrectly advertised. I called and after some time you finally found me an available van at a different location that was 30 minutes away. I barely made it to pick up this van. But in all honesty, both locations I went to were confusingly laid out and not places I appreciated getting stranded at for periods of time.
Isabelle G
Dollar Saver
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Decatur, GA 30032
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The rental/check-out process was straight forward. The vehicle was dirty. I did not receive a receipt. I was over charged for 15 miles.
O'KEY CThe online pickup process was glitchy and failed several times despite us have excellent 5G cell service. It took us over 30 minutes to complete the pickup process and required intervention from the customer service team to complete. There was a long wait time on the customer service line also. The on-site U-Haul representative could not help once we had committed to the online pickup option. Very frustrating. Also, this location had no moving supplies that you can typically count on finding at your pickup location which forced us to go find them elsewhere. All of these issues caused a significant delay in our moving day schedule. It just made a stressful day much more stressful.
JoEllen MThe customer service was good the truck needed washing.
Audrey MNo help from the facility checking in the vehicle. Seemed unsafe with people hanging around the store. Truck was muddy.
Keary L