Worst experience ever. My local uhaul dealer didnt have 20 ft truck so had to use another location. Lady was put off when I asked her to match the mileage rate. She claimed they couldnt cause its set by UHAUL. I told them I had rented before at better rates, She didnt match mileage rate but did lower it from 1,19 to .99. When i returned the truck, no one was there so I DROPPED OFF KEYS IN DROP BOX. When I got the bill I noticed I was charged a 25 cleaning fee. I called on Monday and lady said she would check into it and call me back. When I didn't hear back from her I CALLED BACK ON Tuesday. She said the truck was dirty and would send pictures. I explained I only used the truck to move a ladder, a bedroom sets and a couch. I asked her to see if she could waive the fee. She said she would check and get back to me. I didnt hear back from her so on my way back from Dubuque, I stopped to talk to them in person. There I met Ken Oberhoffer. I explained to him the situation and he said he was aware. Thats why he was out there and the other lady didn't want to deal with me. I showed him the picture she sent me and he said it was too late and that the money goes to Uhaul. Call Uhaul if I HAVE any issues. I told him I had dealt with many Uhaul dealers and I knew it was an issue he could handle. He said Uhaul has your money and deal with them. I asked him for his name and he pointed to the business cards. I took one and asked him to put his name on the back. He grabbed the card back and told me to get out. I went to grab another card and he chased me out of the building telling me ''Dont ever come back. Boy". I'm 60 years old and have never been treated like this before. Especially by a UHUAL dealer. Obviously Uhaul is not his main business and maybe they can talk, threaten and treat their towing customers this way, but its not what I have grown accustomed to from UHAUL. I expect someone to call me back @ 815-353-6069
Dan B
Obies Towing and Service
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in East Dubuque, IL 61025
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Very helpful nice people!
John RMake sure the representative tells the renter if they are late to the after hours pickup they will have to call Uhaul to reset the pick up my truck time or there will NOT be an option to get their truck. Also, make sure the representative immediately refunds any charges when they call to say they don't have the add on you are being charged for. I was charged for furniture pads the rep called me to say they did not have and would not be providing.
Amy SImprove selection and availability of small trailers
Jeff HThere were no personnel available as we dropped off on a Sunday The site is not marked very well. Leading me to wonder if it was the correct location
Patrick P