The van was rickety and felt like it needed an extra push to work effectively. The pickup and return location was not only sketchy but wasn't practical. They didn't have the van we needed at the convenience store, so they sent us to another location. When we returned it there, they said it'd be $150 to return it and we had to take it back to the convenience store. No one was in the store so there's no way to get a receipt or confirmation the van has been returned. Very bad!Jordan C.
Mimico Convenience Plus
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Etobicoke, ON M8V2V6
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- 3,0 - Cote moyenne des clients
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This was unfortunately my worst experience with U-haul, thankfully to the online support I was compensated. I have booked the truck for online check-in and pick-up at 1 pm. When I arrived, the online check-in didn't work because no truck was assigned to my reservation. I called U-haul (the person that talked to me was VERY helpful) and was asked to go inside the store, but the store was closed. Someone arrived at 1:30 pm ish and after check-in gave me the vehicle keys at around 1:40 pm. At this point, I was already very late for the elevator reservation. I tried anyways even though the truck was not looking in the best shape and driving I noticed the fuel tank was empty, and a few kilometers in the fuel light turned on. I decided to stop at a gas station and fueled $20.23, which made me even later for the elevator scheduled time. To my surprise, when I tried to release the handbrake the light would not turn off, I did it around 20 times, moved the truck, stopped, and tried again... And then, I gave up and decided to drive back, I would never risk myself and my partner driving a truck with the handbrake actuated. The whole drive from the gas station to the store was with the truck beeping very loudly. I arrived at the store and said that the truck was not safe, that my moving was ruined and I would like to cancel the reservation. Their first answer was that they would return and I would have to pay part of the reservation and km. That really pi##ed me up and I asked them to complete the return and I would make a complaint to U-haul. I believe they realized that I was very stressed and decided to make a full return and I don't see the charge on my credit card anymore. This week I received a credit of $50 on my credit card from U-haul, which covers the fuel expense and a bit more. I am satisfied with the solution but believe that the truck should go for repair because it is not safe for any customer.Sergio A.
Worst experience ever, everything wrong , waste of time in every step. I even have a case open to fix charges done without reason.Daniel Efren M.
The location was actually a convenience store with a small Uhaul sign out front. The convenience store was locked when I arrived for my scheduled pickup. Had to google the phone number (as it wasn't provided), and the owner showed up 15 minutes later. I would suggest making it more obvious that it's a Uhaul location and being open for appointments. In addition, I had to wait for the shop owner to charge his iPad before he could process my booking (this took another 10-15 mins). He mentioned there was 1/8 of a tank of gas; however, it was nearly empty and I had to put gas in it right away. Finally, when I returned the truck he tried to gauge me for mileage. He claimed I drove the truck 80 kilometres when it was only 30. We finally settled on 35 kilometres and he said it was $1,89 per kilometre which I later found out should have been $0,89 per kilometre!! Unbelievable!! So poorly run and unprofessional. Never will use this location again. Something should be done about this. Would love my money back.Brian W.
Overcharged .. rented van for 2 hours and was charged 65$ and it's not including gas Little rip offAleksei P.